Ukiyokumo Reviews

Do not pre-order from this site

I ordered a figure from them and waited a year with no response I emailed inquiring about the status of my order as you can t get refunds for pre-orders as per their site policy All they could tell me was it was listed as TBA from covid delays But we were well into 2022 and I can get anything from ANY other online store I think they oversold overpromised their stock and there are people left hanging like me It is now nearly 2023 and I ve not received my figure I ordered in mid 2021 from them Absolutely do NOT preorder from this website as they seem to post pre-orders without any guarantee of being able to get the figure in stock The Date of experience option on this review site won t even let me go as far back to the date of my pre-order that is HOW LONG IT S BEEN

AVOID AVOID AVOID AVOID

AVOID AVOID AVOID AVOID THEY MAKE U PAY UPFRONT AND DOES NOT PROVIDE REFUND I placed an order back in APRIL 2021 It s now MAY 2023 I have not received my item Status is still awaiting fulfillment Company does nothing Does not give a refund Complete scam It s been 2 years

Bad communication and no care for customers

If I could give no stars I would Horrible communication They take forever to reply your emails and don t tell you if your shipment has any issues or delays My order was lost and I had to find out by continously asking them where it is and if they could contact the courier note i couldn t call them because they don t have a european hotline In the end I lost an order that I waited over a YEAR for - which sidenote I even preordered - and there was no other way to get the item I wanted since it sold out everywhere Their conmpensation was just giving me my money back Don t buy from them especially if you re not from the US

Yes I really like still waiting 3

Yes I really like still waiting 3 months oh and everything is considered a pre-order so they take your money and they just go You get these Automotive email returns so you can t talk to human If I lived a lot closer to them I would sue them along with getting a class action lawsuit which it s still not a bad idea

Be careful on what you order

There are some items that are sold from different manufactures and they will not help you if the items have chipped off paint and are deemed to me a general flaw and are repairable aka you repair it yourself They do not check the quality of every figure so if this happened to you like it did to me tough luck I m never buying from this site ever again

Terrible customer service

Pre-ordered a tokyo revenger ryuguji ken figure in july of 2021 and it still hasn t shipped Emailed multiple times to inquire and was only told it was due to supply chain issues The exact figure was on other competitors websites for months and they offered nothing except to cancel the order but with each time i reached out i thought surely only a week or two more Maybe this is just with pre-orders but still very poor customer service Emailed to cancel my order and placed one elsewhere

Pre-ordered plush still waiting a year later

I pre-ordered a nesoberi in February of 2022 and as of almost April 2023 now I still have not even received notification of the package shipping I ve emailed the company about an update and it took days for them to respond and it was just rhe same typical oh it ll be in next month while this nesoberi has already sold out in every other store and is now being only resold at double or triple the price I originally paid for her I haven t had any sort of issues like this from any other site so I would beware of ordering from them

16 months and nothing Feels like a scam

I preordered 2 figures from them in January 2022 it is now April 2023 and I have still not recieved them I have contacted the store multiple times asking where my figures are and why they have not reached out to me AT ALL and each time they just respond that they are still on the way and to keep checking the figures page to see the estimated release date Well everytime I check the release date has been pushed back several months They are supposed to be a trusted store but I m about 99 sure I ve been scammed now I will NEVER order from them again I can only hope that someday I recieve my figures as I really did want them for my collection