Unsold Reviews

Received a timely and positive answer

Received a timely and positive answer to my question

The apartment was amazing

The apartment was amazing everything you would need

Our hotel was beautiful and as promised

Our hotel was beautiful and as promised at a great rate

Excellent booking site

Excellent booking site Full of great deals at nice prices

The first experience was good

The first experience was good Looking forward to enjoying our trip

Fantastic thanks for such an amazing

Fantastic thanks for such an amazing experience and customer service A

Possible Bad Experience Turned into Miracle

About a year ago I purchased a five-day Hawaii hotel program from Unsold com My family decided to go to Waikiki this summer so I went online reviewed the available hotels for our proposed travel dates and sent in a request for a reservation to Unsold com On May 29 2021 I received an email from Unsold com confirming the reservation had been made as requested I waited about a week and then contacted the hotel to discuss the possibility of an upgrade I was told no such reservation existed No need to go into the details of what occurred after that other than to say the hotel was ultimately full due to the summer season and not only did I not have the ability to upgrade but I had no room at all I was faced with a potential disaster for my family However at the darkest moment Unsold com assigned an angel named Rhory to find a solution I liken her to the Good Witch in the Wizard of Oz story who came down in the bubble and helped Dorothy She took charge and worked a miracle She asked me what hotel would satisfy my family I informed her that we had a separate reservation at the Outrigger Waikiki Beach Resort our favorite hotel on the beach at Waikiki which was scheduled to start after the Unsold com reservation was to end Rhory took the initiative and was able to make a reservation for us at the Outrigger Waikiki Resort in an upgraded room The solution cost Unsold com a substantial amount of money She not only solved the problem but made the end result even better since now we would not have to change hotels or rooms Needless to say I would not hesitate to use Unsold com again Kudos to Rhory for her dedication and negotiation skills

FIVE STAR CUSTOMER SERVICE THATS WHY YOU WANT TO BOOK WITH UNSOLD

What you are reading is the edited version of this review My previous version was written in frustration due to my disappointment with the hotel we stayed in However upon speaking with the Unsold representative her name is Monica I have a more clear understanding of what happened and I ve decided to edit my review The 5 stars above are NOT for the hotel we stayed in but for the Unsold rep Monica and her extraordinary way she rectified the situation I swear if I had a need for a Customer Service person I d recruit this woman away from Unsold right now Her sincerity her patience her willingness to listen without being defensive and her willingness to make things right for us was SO REFRESHING I wish the world was as customer service focused as Monica was with us TRULY To Monica thank you To the owners of Unsold com Move Monica to management IMMEDIATELY To people considering booking a package with Unsold com GO FOR IT We have booked 4 packages with them and now that I see how supportive they are of their customers when something doesn t go right I am so confident in doing business with them we will likely book another 4 packages THANKS MONICA