Urbiana Reviews

Asking several times for a refund of a product that never got successfully delivered after 80 days of the payment I m still waiting and they aren t saying yet if or when are gonna pay me

I live in the south of the UK and purchased a Leaf Ear Cuff online They claim their deliveries to be within a max of 5 working days and I waited for 16 days when I emailed them asking to cancel my order and get a full refund as it wasn t going to arrive on time for the wedding I was buying it for They replied the day after to apologize and look into it and a week later replied saying my parcel still was with Royal Mail acknowledging it wasn t with me I didn t receive their product They said there had been 2 attempts of delivery and asked if I needed to give any special info to the delivery guys Not a word about my refund I explained to them we hadn t been notified about it no email nor text message about the date to expect the delivery when checking the tracking reference number the parcel always was shown on the store address Brick Lane 156 Brick Lane London no further movements we have a front door camera records any movement before it my housemate is in the house if I m not to get my parcels and when Royal Mail misses a delivery that needs a signature always leaves a red something for you card said by their website but also know it bc have had the experience before I insisted on getting my refund a second time on this email and they replied a week later showing me proof they raised a claim to Royal Mail that could take 30 days to be answered This gave me no understanding of what was going to happen next or when Why have I had to wait another 30 days now what in the hell does that have anything to do with giving me my refund I wrote a formal complaint and they are making me wait longer for their formal reply Un-be-liv-able Avoid shopping in this store online