Urcoolest Reviews

I never got my product I order

I never got my product I order it been 3 weeks now

I ordered this product and I never

I ordered this product and I never received it when I contacted customer support they gave me a tracking number which no place could verify it and it told me that they had no info in that tracking but then they proceeded to tell me that it was delivered when it was not I have not received my product when I contacted customer support again they basically told me oh well if it s delivered so nothing we can do I would never ever order from this place again and I would recommend that nobody orders from here it s a total scam in a ripoff

Scam -do not buy

Company is not fulfilling their promise of a full refund after thirty days of testing It s a scam

Is this company a scam

Is this company a scam They gave me a tracking number nonexistent I send them messages no answer If someone have info please let me know

The worst conditioner

The worst conditioner nothing like what they Advertizing and when you want to return the product they won t take it back what a ripoff

Company does not take responsibility for faulty products

I purchased an Instyler and it was defective Customer service asked me to send a video when I emailed them requesting instructions to return the item I sent a video showing how my old Instyler works and how the one I purchased from them was pulling my hair instead of straightening it They said I was using it the wrong direction which is not true since I have had my old Instyler since 2008 using it same way They also suggested for me to use the old Instyler to do one side and the new one for the other side I explained that the item was supposed to work and that it does not make any sense to purchase an Instyler just to be able to do only half of my hair I kept requesting instructions to return the item They offered a 20 refund or to return the item to their warehouse in China The warehouse would then refund the money once they had received the item At this point I did not trust this company I decided to accept the refund since I did not want to keep wasting time and money I was afraid I would pay for the shipping to China and that they would say that they never received the product This company is not trust worthy and it does not take responsibility for their faulty products

Do not buy

Do not buy Scammer They would charge you even if they didn t mail your order to your shipping address They would ignore all contacts from you And if they did reply it would be all lies that stated you did receive the order and therefore you would not be able to get a refund

Sent wrong item to get more business

Order an hair mask and was sent shampoo Reached out to the company see below Greetings from all of us on Urcoolest Thanks for your order on Urcoolest This is Jim from Service Department Sorry I haven t got back to you sooner Maybe our warehouse sent the wrong but our shampoo is more expensive than the hair mask I can give you a 35 OFF discount you can buy a hair mask directly in our back office so can you our shampoo and hair mask together the effect will be better discount code VD35My response Thank you for the reply Iam not interested in receiving a discount to buy more products I would like the item I ordered It not fair to me to buy more products for an order I ordered correctly on your website Can you please send the product I ordered No response as of 3 21 23