Va Reviews

VA gov Home Veterans Affairs

va.gov
1.94
17 reviews
Poor Rating
Based on 17 user experiences

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Rated 1.94 out of 5 by 17 Happy Customers

23.5%
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76.5%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 17 reviews

Reviews present a strongly divided perspective on VA services. Multiple 1-star reviews criticize systemic issues, staff behavior, and access to care, describing experiences with neglect, long waits, and complex processes. Conversely, higher-star reviews praise specific staff members and express overall satisfaction with the care received. The feedback highlights inconsistent experiences across the system.

What customers love
  • Good care
  • Effective treatment
Common concerns
  • Long wait times
  • System issues

Last updated 2 months ago

F

Piece of they make you go through

Piece of they make you go through all kinds of sign ins just to go in one big Mary go round right back where you started
B

I m a retired Naval veteran and I

I m a retired Naval veteran and I haven t used VA - but I have walking problems with my ankles and poor back I requested transportation to VA - Carl Vincent Hospital in Dublin GA I m a not combat sailor but served my country honorably But I don t qualify for transport because my health isn t service-connected Does it make a difference that I m still a Veteran
D

The people answering phones

The people answering phones know 0 customer service skills they don t wait for you to finish and talk over you it s a shame they treat veterans and families like trash it s a shame horrible people got jobs servicing veterans These people would not exist without us and not good hearted folks I ll be finding out from my command team where to complain to for real but this works for now I really hope whoever is giving those responses is really from the va because the responses are disgusting just like them
D

VA has been OUTSTANDING

their service is so good They have saved my life They took care of my cataracts and anything I have needed I read these bad reviews and shake my head
J

Traci coultin mt Home is the best

Traci coultin mt Home is the best thank u for her
R

Loving my country

I am awaiting a decision for a remand and order that was late August 2024 homeless and over 75 gives me some help but it is not making sense that it would take the RO over 6 months to get things done my mental health team which I receive only because I m getting through the grace of the Lord is what keeps me going I m past the point of believing that this is personal but it hurts to be a MST survivor and a vet from the Viet Nam war and relive how we were treated all over again But I still love my country and am honored to have served each time another vet thanks me for my service Ronald Beecher
M

Ebony McDaniel

I recently took my father to the his PCP which is at the Pontiac VA Lexus Building I had some questions and concerns regarding my dad Ebony McDaniel was so helpful answered every question concerns I had She went out of her way to make sure that all of my concerns were addressed I just want to say Thank you to her she has an amazing way to make you feel heard and that your needs are met

About Va

Welcome to the official website of the U S Department of Veterans Affairs Discover apply for and manage your VA benefits and care

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