VIP-booking provides an overwhelmingly positive customer experience, with all reviews awarding 5-star ratings. The service quality is exceptional, highlighted by the host Mauro's proactive, friendly, and professional communication, including swift responses to queries. Delivery of service includes practical assistance such as pick-up and drop-off at train stations and help with lost items. The accommodations, primarily apartments and villas in Levanto and Champoluc, are consistently described as clean, spacious, well-equipped, and comfortable. Product quality matches descriptions, with properties offering excellent amenities and often exceeding expectations. The locations are praised for being perfect, close to beaches, town centers, train stations, and hiking paths to Cinque Terre. Overall satisfaction is extremely high, with customers frequently mentioning they would return, recommend the service, and found their holidays stress-free and memorable due to the hosts' extra efforts.
What customers love
- Excellent, proactive, and friendly host communication (Mauro)
- Helpful practical services like train station pick-up/drop-off
- Clean, well-equipped, and comfortable accommodations
- Perfect locations close to beaches, town centers, and attractions
- Swift and efficient responses to all queries and issues
Common concerns
- A minor note about thin walls allowing neighbor noise (one review)
- A suggestion for providing dishwasher tablets (one review)
Last updated 1 month ago
