Vitagrace Reviews

Visa

3.44
62 reviews
Average Rating
Based on 62 user experiences

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AI Review Summary Based on 62 reviews

Reviews highlight slow delivery and long pre-order times, but praise product quality, packaging, and customer service. Some customers note sizing inconsistencies and costly return processes. Overall, satisfaction depends on patience for delivery and understanding return policies.

What customers love
  • Great product quality
  • Beautiful packaging
  • Helpful customer service
  • Excellent materials
Common concerns
  • Expensive pricing
  • Costly returns
  • Sizing issues
  • Long pre-order times

Last updated 2 months ago

A

Good experience

So I would like to write a positive feedback Today I ve received my order I ve ordered a pre order items in the beginning of April which supposed to be available for dispatch between 14-17th of April I reconfirmed those dates with Vita Grace via email the customer service replied quite quickly On 15th if April I ve an email that my order was ready for delivery after Easter vacations I ve got email from DHL that my order will be delivered today and I have it The quality of items is perfect and I m very happy I didn t have an expirience with the return and the refund though but i would just cancel payment with my credit card company
C

My experience of Vita Grace was good

My experience of Vita Grace was good I was really dubious about using their services having read the reviews on here I didn t have a problem and whilst I had to wait for my clothes to be dispatched - customer service was brilliant and replying to emails and keeping me up to date I love the clothes and I m so glad they fit Can t wait to wear them on my honeymoon
J

Great quality

I was a bit worried about ordering from This website due to some of the reviews However their items are beautiful and I thought I ll give it a chance very happy I did Their customer service team is great the quality of their items is fantastic and so beautiful Allow time for delivery of items as they are made to order I believe I have already done another order of items-my new go to website for clothes-amazing quality for reasonable prices - would recommend the bad reviews are not a reflection of This Great clothing brand
C

Really impressed

Really impressed I was skeptical reading the reviews but I am delighted with the service and product I ordered a dress and it arrived within 3 days note on their website it will tell you if there is a delay beautifully packaged and really lovely quality Now I am confident I am about to place another order 5 stars from me x
N

Absolutely can not praise this company

Absolutely can not praise this company enough Ordered and received my first order within 3 weeks Loved my outfit so much that have been keeping a close eye on the website to purchase again On the 7 June I ordered three more items expecting to wait a while for delivery Today 10 June they arrived as before beautifully packaged and great quality Can not fault Vita Grace Thank you
Z

I have not shopped here but a friend

I have not shopped here but a friend has with no issues Companies House is publicly available and it details the incorporation and note the owners clearly file and are not based in Dubai It is worth double checking before tarnishing a local business Please note my friends who have shopped here with no problem were considering not due to the reviews but I just wanted to highlight a positive experience despite the negatives
C

Rectified quickly via Instagram

My item arrived with a small hole at the bottom of the garment yesterday I sent them a message on Instagram with a picture attached and they came back to me very quickly and offered to send me a new item and a returns label so I wouldn t have to pay to send it back My replacement arrived this morning and I am so happy The postman collected my return at the same time so I didn t even have to leave my house Thank you so much Vita Grace great customer service xx
C

When I was waiting for my order I read

When I was waiting for my order I read these other reviews and I was quite alarmed However I have since received my beautiful dress As outlined in the confirmation email Some items do have a 4 week wait and this is stated clearly in the product description My dress arrived and it is of high quality beautiful material and design Unfortunately in my rush to order I should have read the size descriptions as I ordered a medium which is only a 10 I will definitely order from this Vita Grace again as the dress was luxurious and great value for money
P

Beautiful clothes

I purchased an oversized cardigan with pearl buttons It was a pre order and arrived on time and is beautiful I think some people place an order without looking at the details of when that item is available then write a bad review if it doesn t come straight away It is a small business producing quality clothes not mass produced rubish so orders can take a while longer for the items to be made sent Just be patient and read the details of when the items are available for posting Their clothing is elegant and well made and worth the wait
R

Well yes things take a while to come as

Well yes things take a while to come as from overseas but if I m honest I thought my dress was worth waiting for Beautifully packaged and a beautiful dress that was constructed so well in high quality fabric I work in the fashion industry so know what I m talking about Just about to order the scallop edge shorts Thankyou Vita Grace I m very happy with my purchase

About Vitagrace

Welcome to VITA GRACE an online fashion boutique where you will find a carefully curated collection of clothing, jewellery and accessories. Our aim is to offer affordable luxury where style is synonymous with comfort. We hope to inspire women to dress in a way which makes them feel as special as the...

United States

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Frequently Asked Questions

Vitagrace (vitagrace.co.uk) is an online fashion boutique offering a curated collection of women's clothing and accessories. Their mission is to provide affordable luxury where style is synonymous with comfort, aiming to inspire women to dress in a way that makes them feel special.

The primary product categories at Vitagrace include New In, Clothing, and specific curated Collections. Key sections include Resort Edit (summer silhouettes) and NEW ARRIVALS (latest pieces).

Yes, Vitagrace offers dresses such as the Jackie Stripe Tie Waist Shirt Dress, Calista Embroidered Elegance Blouse and Shorts, Vallary Cotton Cutwork Shirt and Dream Skirt, Josie Floral Applique Day Dress, Nikki Embroidered Peplum Dress, and various maxi and resort dresses in colors like Lemon, White, Cream Rose, Navy, and Pale Blue.

These are dedicated collection hubs on the Vitagrace website for browsing specific themed items, such as summer resort wear and luxury Riviera-inspired collections.

Yes, Vitagrace ships globally. Customs and duties are managed by the customer upon delivery.
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About Vitagrace

Vita Grace Fashion & Lifestyle Store Overview

Vitagraceoperates as an online fashion boutique under the brand nameVITA GRACE, accessible via vitagrace.co.uk. The store presents itself as an online fashion boutique offering a carefully curated collection of clothing and accessories. Its core mission is to provide affordable luxury where style is synonymous with comfort, with a specific aim to inspire women to dress in a way that makes them feel special.

Product Range and Collections

The primary focus of the store is women's clothing and accessories. The product categories are organized into main collections including New In, Clothing, and specific curated Collections. The store features a prominent "Resort Edit" section, highlighting summer silhouettes, and a "NEW ARRIVALS" section for the latest pieces. Specific product examples visible in the catalog include dresses such as the Jackie Stripe Tie Waist Shirt Dress, Calista Embroidered Elegance Blouse and Shorts, Vallary Cotton Cutwork Shirt and Dream Skirt, Josie Floral Applique Day Dress, Nikki Embroidered Peplum Dress, and various maxi and resort dresses in colors like Lemon, White, Cream Rose, Navy, and Pale Blue. The "Resort Days" and "Riviera Luxe" sections function as dedicated collection hubs for browsing specific themed items.

Global Accessibility and Customer Experience

The store emphasizes global reach, stating that it ships worldwide with customs and duties managed by the customer. To facilitate shopping, the site features tools such as a region and language selector, an international size guide, and the ability to create a wishlist for easy future reference. The concept of a "perfect fit" is highlighted, described as being tailored to perfection in the brand's own Atelier. The site also promotes engagement through social media, specifically Instagram, under the heading "SHOP OUR INSTAGRAM."

Membership and Policies

Vita Grace encourages users to join its Fabulist program, which requires an email subscription to receive weekly updates on new designs and offers. In exchange for subscribing, members receive a 10% discount on their first order. Key customer information sections include details on shipping, returns, pre-order information, and links to the Terms & Conditions and Privacy Policy. The site provides sections for customer inquiries and lists accepted payment methods. The footer confirms the brand identity with © 2026 VITA GRACE branding.