Wexeurope Reviews

Account mis management

Started off well with fair fixed pricing as promised - usually much lower than pump Around 6 months ago I noted that something had changed and that the wex fixed price was now always much more than pump sometimes 10p plus I rang customer service to be told that I did not have an account manager anymore but that they would organise an account review Review carried out and nothing changed I emailed numerous times proving that they were still way over pump price - I did this for three months - same standard response every time just saying the weekly fixed rate is tied to the wholesale rate of fuel the price of which does not always rise and fall in line with the price at the forecourts Sometimes this is advantageous to you other times less so blah blah and that I would make a significant saving at some point This significant saving never materialised extremely poor customer service and account mis management - account now firmly closed

Cancelled my DD because of bogus

Cancelled my DD because of bogus charges being applied to my account 60k a year account Was told someone would be in touch to discuss just tried to log in to my account for an update and they have cancelled my account without even telling me ahaha as if they are the only fuel card company Absolute cowboys

WEX charged us for fuel we did not use

WEX charged us for fuel we did not use for eg they charged us for fuel even though the card had been stopped We could only prove this because we had a tracker fitted to our car It took 4 months to get our money back and they didn t give us any compensation for time and phone calls made Appalling customer service I will never use them again and advise other companies to check their bills

Misleading email offer

Was offered a fuel card via insurance company and told we were eligible Spoke to them on the phone after filling out a quick online form Turns out that email is just a big ploy Being a limited company all details are easy available but they wanted prof of address as I wanted them sent to my home address Overall just a complete waste of time and when you work it all out still better off at tescos

Scam scam scam

This is one of the most rediculus experiences I had with possible savings of 180 year as they claimed They could not open my account for 3 times and when it s confirmed to me by their advisor that I am accepted and can expect the card within few days I have been given a call in few days and told that i need to pay deposit of 1000 in order to open my account This is a clear scam Be aware

I thought I d apply for this card

I thought I d apply for this card through my Blue Light Card Mistake Problems straight away with the application and problems at every step I ll be telling the guys at work to not bother with this And after reading the experiences of others here it looks like I ve been lucky to stop applying at this point In fact thinking about it my last issue barrier might have been put in place by my bank If so phew

Awful company

Awful company Non existent customer service No end of problems Don t bother getting one of these cards Haven t got to the bottom of all the issues Many phone calls which don t resolve the issues

Appalling accounts department past my

Appalling accounts department past my details on to a debt collection company over 12 months after i closed my account I had to pay my accountant to go back through last years accounts to prove they owed me not me owing them