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Customer experiences with Your-travel are sharply divided between highly positive and extremely negative. Many customers report receiving gifts, vouchers, or lottery wins, often facilitated by specific representatives like Nazia, Siam, or Dheman. Positive reviews frequently praise friendly staff, good presentations, and overall satisfaction with the service and gifts received. However, a significant portion of customers describe experiences that feel like scams, involving aggressive telemarketing based on collected phone numbers. These negative reviews allege deceptive practices, such as offering free accommodation coupons with undisclosed conditions or hidden costs. Complaints include bait-and-switch tactics where initial low-price offers are later increased, and unresponsive customer service when trying to redeem vouchers. The company's concept and presentations are praised by some, while others warn others not to fall into their trap. Overall satisfaction is heavily dependent on whether the customer perceives the interaction as a genuine gift or a fraudulent sales pitch. The quality of service is either described as excellent or very bad, with no middle ground. The delivery of promised gifts seems inconsistent, leading to polarized feedback.
Last updated 4 months ago