Yourparade Reviews

This stuff is crap

This stuff is crap Dollar store type merc for 10x the price I spent 75 00 for 2 scrappy pieces of thin fabric that I m sure isn t going to make it thru one wash cycle

TERRIBLE CUSTOMER SERVICE

Parade the millenial underwear company -- side note how are there no reviews on here for it has great marketing and is totally greenwashing it s sustainability model I ordered underwear here and was so excited for it When I ordered apparently the website hadn t updated with the latest stock lame and so they emailed me to change my order Fine okay Disappointed cause the colors I wanted were gone but fine I finally got my order and the underwear fits so weird The brief is okay nothing special But the thongs are SO TIGHT like literally UP YOUR BUTT HOLE tight and same with the cheeky ones Like I guess that makes your butt cheeks look good but SO uncomfortable So fine the fit doesn t work I have been trying to make a return for TWO WEEKS and they still have NOT gotten back to me I ve emailed and texted and nothing So weird compared to when they would email me daily when I was trying to place an order HMMM Had high hopes for this millenial company but now I see right through them Thoroughly disappointed and I can t even get a refund Also weird how there are no negative reviews on their website

Cancellation Issues

So I was looking around on the Parade website and added a few items to my cart but was not ready to order When my toddler woke up at midnight last night I gave her my phone to play with while I changed her diaper and she managed to place the order using my auto fill information I know I know totally my fault but still I emailed customer service within 15 minutes of the order being placed and they were closed since it was midnight I got an email at 8 20 AM barely 8 hours after placing my order saying that it has already shipped and cannot be cancelled When I go online there is no tracking information and it says order is being generated This sounds like a BS way to stop someone from cancelling an order I responded to them to say there is no way my order has shipped and I did not have the funds but they just responded that the order has been fulfilled and I can return the items if I m not happy with them

If I could give zero stars

If I could give zero stars I would They debited my account never sent the product and ignored my multiple emails to customer service Truly appalling seems like they must be going bankrupt

Terrible company to buy from Don t do it

Who the hell would start a company and have horrible customer service How stupid How ridiculous Investors in this company whomever you are look at the reviews They are pitiful The product Sized wrong Bigger that size chart Nothing fits No one will respond to do an exchange There is no phone number to call Only text Big warning sign Wow To think a US based company as well Really bad

Abysmal customer service

Abysmal customer service I tried ordering from them once prior and never received my order Weeks later I was refunded I gave them a second chance and placed an order recently only to have them forget most of my order I received 1 of the 3 items I ordered After contacting customer service instead of owning up to the mistake they lied and said it was shipped in two separate shipments Not true I received a shipping notification for the remaining items AFTER my communication with customer service stating only that a label had been created A week later the status is the same they have still not been shipped and CS is unresponsive I give up on this company

Do not shop here

Do not shop here I ordered items which never showed up They then said they would refund me but I never received it and they just keep saying contact your bank when AMEX clearly haven t received anything from them I m 50 down - avoid at all costs

Not a legit business One person manually processes customer service

EVERY SINGLE REVIEW COMPLAINING ABOUT PARADE S CUSTOMER SERVICE IS GENUINELY TRUE I ve had the experience offer of partnering with them to receive payout YET they never get my payout value correct and customer service is none existent as they have even admitted via email at rare times that I ve gotten ahold of them that they literally only hired ONE SINGLE person to MANUALLY do a process that should take an entire team Not sure how you can sustain a company with this notion I DO NOT recommend them since if any risks happen you can t reach anyone most likely for complaints and you definitely cannot count on their team to even be responsive promptly and properly It s most likely your issue will remain unresolved

This company is the WORST

This company is the WORST Items do not fit and trying to get a refund is impossible I sent emails with no response their phone number is bogus get some contact with their FB but they do not read the thread so comments and assistance does not work I purchased using the Shop Pay and have filed a complaint with them so my last two payments have stopped but I am still owed about 30 Contacting BBB next