Zumper Reviews

Zumper Property Manager Acct Nightmare

I signed up with Zumper as a property manager to explore the platform versus the software I am currently using I realized pretty quickly it was not a good fit for me and never actually implemented switching to Zumper For the last 6 months I have been getting random charges monthly withdrawn out of my business bank account by Zumpers merchant processor The fees are increasing every month They started at 15 and have now escalated to 163 95 for the month of August To repeat I have am not using Zumper and never actually implemented using it Zumper customer support responds on a 2-3 week delay with boiler plate responses They have acknowledged my issue and that I am not alone in experiencing this however it hasn t stopped and no resolution from them has occurred They provided a google form for a refund which I completed but it says they can only pay it if I sign up for their new merchant processor Yikes I even deleted my Zumper account months ago trying to stop the issue and still was being charged Each reply takes 2-3 weeks meanwhile I keep getting charged Not even sure what recourse I can take at this point It s really bad I never write negative reviews or complain about companies but this is fraudulent activity

Zumper Price Shuffle

I have been looking for a rental for a while now Just recently started looking at Zumper The emails they send saying that they have properties for me to view that fit what I am looking for show lower prices than what they are actually renting for Example ABC house in their advertisement says 1 350 per month so I click on the View tab to see the photos and when I get to the end of the photos it will say 1 875 which is above my budget It is an absolute waste of time to do this to people I tried finding somewhere to complain but could not so I found myself here It is too stressful and time consuming looking for a place to rent to be ran around like this They need to fix it but they have lost me as a possible renter

I would give negative star if it is

I would give negative star if it is possible I listed my rental property on Zumper and paid for the one month boost fee The listing was not approved after 72 hours even though they claimed activation to be with 24 hours The customer service email was also very unresponsive With my complaint I only heard back once requesting further documents that is a hassle to a landlord and no other sites have ever asked for that I understand that there may be scammers posting on Zumper that they need to be more vigilant but verification should be done with cross-checking of various sites and that is a technology part that such a site should do if they want to compete for business The lack of response and especially ticking clock of the boost package without even activating the listing seems like a scam itself to me I will never use their service

Zumper listed my house for rent without my knowledge or permission

I ve got my house on the market for sale through a real estate agent A friend called and let me know she saw it for rent on Zumper So Zumper copied the listing and has it advertised for rent How can they do that and still remain in business Now I m going to have to go through the hassle to contact the Ga Real Estate Commission and FTC to file complaints I would never give them a star except I have to so I can let others know not do business with this group of scammers

Zumper is a SCAM

Zumper is a SCAMI am a real estate broker in WI and have been fielding phone calls all day and night from CA UT CT PA NY OH regarding homes for rent Apparently there are properties with my contact information I was able to get a screen shot from one of the callers and it is my name as well as my business name and and encrypted phone number that calls by business number directly Zumper website doesn t have a phone number to call I searched and found it 415 262-4213 if you want to leave a VM Also if you are having issues you can email them I m assuming they will not respond to me as all the reviews on their facebook page indicate they are a SCAM and don t research any of their advertisers

As a landlord don t use rent collection

As a landlord they offer a free service of collecting rent Great Idea Filled with glitches and bugs Customer service stinks they usually just ignore you Problems happen This company doesnt seem to care to fix their problems Sad

Zumper stealing ads and then requesting Landlords to show proof of who we are

Zumper pulled my rental advertisements from other sites to list on their own I have begun to receive e-mails from prospective tenants looking for a property for rent I clicked on their message to respond to them and see that Zumper requires me to prove my identity to them after they stole my ad to post on their site for prospective tenants to pay for an application process I feel so bad for the people who have requested information on my properties as I will not be sending my personal ID to who knows where to verify who I am after I did not post on their site Maybe Zumper should verify to me who they are Zumper if you do not trust the information you are stealing from Zillow Realtor com Apartments com you should not be posting it Shame on YOU

mediocre customer service

BBB YELP GOOGLEURGENT4 12 2023I never expect to find so many negative reviews here about Zumper which is acting EXTREMELY irrationally Now I can join hundred of unsatisfied customers for Zumper I had two listings with them and out of the blue they asked me to identify myself online with the camera I am not a technological wizard I was suspicious and multiple times i asked if that identification process was a scam I tried and tried and the crazy weird system never accepted my photos Then the kind of lawyer working there asked for utility bills and property deed in order to list both listings Since the property is rented i am not the one paying the bills I told them twice and they do not read my emails I provided copy of the deed and what they did next They closed my account I am going to Google and Yelp to report them Zillow and other online free rental platforms NEVER acted that way The government should be notified immediately