When shopping for outdoor jackets and apparel online, Serremo reviews often pop up in social media ads and search results. Serremo markets itself as a provider of stylish, functional outerwear like the Wanderer Jacket and Flannel-Lined Rover Jacket, blending affordability with adventure-ready designs. But with mixed feedback across platforms, many shoppers ask: Is Serremo legit? Are the products high-quality, or is this just another dropshipping operation marking up cheap items?
This comprehensive Serremo reviews guide draws from real customer experiences, Trustpilot ratings, BBB complaints, Reddit discussions, and independent analyses. We'll break down the pros, cons, product quality, shipping, customer service, and legitimacy to help you decide if Serremo is worth your money.
What Is Serremo? Brand Overview
Serremo is an online retailer specializing in men's and women's outerwear, including hoodies, shirts, and jackets designed for casual and outdoor use. Key products include:
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Wanderer Jacket: Promoted as windproof, water-resistant, and warm.
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Everest Jacket: Lightweight with stylish appeal.
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Flannel-Lined Rover Jacket: Features insulation and versatile styling.
The brand emphasizes high-performance materials at budget-friendly prices (often $50–$150). However, Serremo does not disclose manufacturing locations openly—some reports suggest outsourcing to China or Southeast Asia, raising questions about quality control.
Founded around 2019, Serremo operates primarily through its website (serremo.com) and social media ads. It's not BBB-accredited despite an "A" rating based on limited data.
Serremo Reviews: What Real Customers Say
Serremo reviews are polarized. Positive feedback dominates Trustpilot (4.5/5 from 267 reviews), but negative experiences surface on BBB, Reddit, and independent sites. Here's a balanced summary:
Positive Highlights from Serremo Reviews
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Product Quality and Fit: Many users praise softness, stretch, durability, and true-to-size fitting. Hoodies and jackets hold up after washes, with comments like "super soft and comfortable" and "better than expected."
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Customer Service: Standout for responsiveness. Reviewers frequently name staff like Valerie, Amy, Mary Rose, and Jessica for quick resolutions to sizing issues, lost packages, or exchanges. Examples: Same-day replies, free replacements, and hassle-free returns.
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Value and Style: Affordable compared to big brands; stylish designs suit everyday wear. Shipping is "reasonable" for a smaller brand (though slower than Amazon).
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Stats: On one aggregated site, 65.87% 5-star ratings; Trustpilot shows overwhelming 5-star praise for quality and support.
Negative Complaints in Serremo Reviews
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Shipping Delays: Common gripe—orders take weeks or months, with poor tracking updates. International buyers face customs fees.
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Quality Issues: Some report thin materials, poor stitching, broken zippers, fading colors, or items not matching photos. One reviewer called it "Shein-quality Chinese BS marked up 10x."
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Dropshipping Allegations: Reddit users identify products as cheap AliExpress imports resold at a premium. Reverse image searches often find identical items for $12–$20.
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Customer Service Failures: Unresponsive to refunds; some claim non-delivery or "scam" experiences.
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Stats: 12.7% 1-star on one site; BBB logs complaints about rattling buttons, inaccurate fits, and scams. Tenereteam shows 14% deep dissatisfaction.
AI-generated summaries on Trustpilot note "overwhelmingly great experiences" focused on quality and service, but acknowledge mixed delivery opinions.
Is Serremo Legit? Red Flags and Green Flags
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Green Flags: Delivers products to most customers; resolves issues proactively; high Trustpilot score with verified reviews. No incentives for fake feedback (per Trustpilot policy).
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Red Flags: Dropshipping model (confirmed via Reddit reverse searches); lack of manufacturing transparency; BBB complaints (8 in 3 years, some unresolved); scam allegations on forums like Malwaretips.
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BBB Profile: "A" rating but not accredited; 6 years in business; categories: Online Retailer.
Serremo appears legitimate as a dropshipper but inconsistent in execution. It's not a outright scam (most get their items), but risks are higher than established brands like LL Bean or Patagonia.
Pros and Cons of Buying from Serremo
Pros:
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Trendy, functional designs at low prices.
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Excellent service for many (exchanges/replacements).
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Positive for first-time buyers testing with small orders.
Cons:
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Inconsistent quality and long waits.
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Potential for overpaying on generic imports.
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Limited transparency and return hassles for negatives.
Should You Buy from Serremo? Final Verdict
If you're budget-conscious and okay with risks, start small—order one item, use PayPal/credit card for protection, and check size charts. Serremo reviews suggest it's worth it for ~70–80% of buyers who get quality gear and great support.
Avoid if you need premium materials, fast shipping, or guaranteed consistency. Opt for alternatives like LL Bean (flannel-lined jackets) or Barbour for similar styles in $100–$200 range.
For the latest Serremo reviews, monitor Trustpilot and Reddit. Share your experience below to help others!