Frontier Airlines, known for its ultra-low-cost model, promises affordable travel across North America. But with low fares often come trade-offs, and passenger experiences vary widely. This comprehensive review of Frontier Airlines explores what travelers can expect, based on customer feedback, industry insights, and firsthand accounts. Whether you're considering booking a flight or just curious about the airline's reputation, we’ll break down the pros, cons, and everything in between to help you make an informed decision.
What Is Frontier Airlines
Frontier Airlines is a U.S.-based ultra-low-cost carrier headquartered in Denver, Colorado. Operating since 1994, it focuses on providing budget-friendly flights to over 100 destinations, primarily in the United States, Mexico, and the Caribbean. Frontier’s “Low Fares Done Right” slogan emphasizes affordability, but its bare-bones approach means extras like baggage, seat selection, and in-flight snacks come at an additional cost. Owned by Indigo Partners, Frontier competes with other low-cost carriers like Spirit Airlines and Allegiant Air.
The Pros of Flying Frontier Airlines
Frontier Airlines has garnered praise for its affordability, making it a go-to choice for budget-conscious travelers. Here are the key advantages based on customer reviews and industry data:
1. Affordable Ticket Prices
Frontier’s biggest draw is its low base fares. Travelers often report snagging deals as low as $244 for round-trip flights, including luggage, on routes like Columbus to Denver. The airline’s DISCOUNT DEN travel club allows kids under 15 to fly free, adding extra value for families.
2. Non-Stop Flight Options
Frontier offers non-stop flights to many destinations, which is a significant perk for short domestic trips (2–3 hours). Passengers appreciate avoiding layovers, with one Reddit user noting that non-stop flights are the best way to fly Frontier to minimize disruptions.
3. Refund Policy for Cancellations
According to the U.S. Department of Transportation, Frontier must refund the full ticket price if a flight is canceled and the passenger chooses not to rebook. This policy provides some peace of mind for travelers concerned about unexpected cancellations.
4. Frequent Flyer Benefits
Frontier’s loyalty program, Frontier Miles, offers perks for frequent travelers. For example, one Reddit user mentioned achieving Platinum Elite status after flying 50,000+ miles, which comes with benefits like priority boarding and free upgrades.
The Cons of Flying Frontier Airlines
Despite its affordability, Frontier Airlines receives mixed reviews, with many passengers citing challenges that can make the experience less than ideal. Here’s what travelers frequently mention:
1. Poor Customer Service
Customer service is a common pain point. Frontier has transitioned to online-only support, eliminating live agent call centers in favor of a chatbot, social media, or WhatsApp. Many passengers report difficulty getting help, with one X user describing a frustrating experience at the check-in counter where agents ignored them for minutes. Another called Frontier’s customer service “the worst” they’ve ever experienced.
2. Flight Delays and Cancellations
Frontier’s on-time performance is lackluster, with only 64.5% of flights arriving on time, according to the U.S. Department of Transportation. While this is better than some low-cost competitors like JetBlue and Allegiant, it lags behind major carriers. Delays and cancellations are frequent complaints on platforms like Reddit and Trustpilot.
3. Hidden Fees and Baggage Policies
Frontier’s low fares don’t include extras, and baggage fees are a major source of frustration. Strict size limits for personal items and carry-ons are enforced, and failing to prepay for bags can lead to higher costs at the gate. One Reddit user advised carefully following baggage sizing guidelines and checking in 24 hours in advance to avoid surprises.
4. Uncomfortable Onboard Experience
Frontier’s seats are often described as bare-bones, with minimal padding and no reclining options. Reviews on Tripadvisor and AirlineQuality give Frontier low scores for seat comfort, with an overall rating of 2/10 on AirlineQuality and 2 stars on Tripadvisor. Longer flights can feel particularly cramped, making Frontier less ideal for extended travel.
5. Slow and Crowded Check-In Process
Check-in counters and self-service kiosks are often criticized for being slow and outdated. One X user noted that self-service counters take 10–15 seconds to load per page, leading to long, disorganized lines.
Passenger Experiences: What Travelers Are Saying
To provide a balanced perspective, we’ve compiled insights from recent reviews across multiple platforms:
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Positive Experiences: Some travelers have smooth experiences, especially on non-stop routes. A Reddit user who frequently flies from Chicago (MDW) to San Francisco (SFO) reported that the “vast majority” of their Frontier flights were on time, with cancellations resolved by the next day. They advised arriving early, checking in online, and bringing personal snacks to avoid high onboard prices.
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Negative Experiences: On Trustpilot, Frontier has a TrustScore based on over 1,300 reviews, with many citing issues like lost baggage, unhelpful staff, and unexpected fees. A Tripadvisor review highlighted problems with flight cancellations and poor communication, echoing sentiments on Reddit where users debated whether Frontier’s low prices are worth the hassle.
Tips for Flying Frontier Airlines
If you’re considering Frontier, here are practical tips to maximize your experience based on passenger feedback:
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Book Non-Stop Flights: Opt for direct routes to reduce the risk of delays or cancellations.
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Check In Early: Use the Frontier app to check in 24 hours before your flight and save a screenshot of your boarding pass to avoid connectivity issues at the airport.
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Pack Light: Measure your bags to ensure they meet Frontier’s strict size limits (personal item: 14”H x 18”W x 8”D). Prepay for carry-ons or checked bags online to save money.
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Bring Your Own Snacks: Frontier charges for onboard food and drinks, and only credit cards are accepted. Pack snacks to avoid extra costs.
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Arrive Early: Plan to be at the gate at least one hour before departure to account for security lines and boarding, which can start 45 minutes prior.
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Join DISCOUNT DEN: If you fly Frontier frequently, the DISCOUNT DEN program offers savings and perks like free flights for kids under 15.
Is Frontier Airlines Worth It
Frontier Airlines can be a great choice for budget travelers who prioritize low fares and are prepared for a no-frills experience. Its affordable tickets and non-stop routes make it appealing for short domestic trips, but the trade-offs—uncomfortable seats, hidden fees, and inconsistent customer service—can frustrate unprepared passengers. Reviews suggest that with careful planning (early check-in, pre-paid baggage, and realistic expectations), you can avoid many common pitfalls.
For those considering Frontier, weigh the cost savings against potential inconveniences. If comfort and reliability are priorities, you might prefer a full-service airline like Southwest or Delta, even at a higher price point. However, for short, budget-friendly trips, Frontier remains a viable option, as evidenced by travelers who’ve successfully navigated its quirks.
Conclusion
Frontier Airlines offers some of the lowest fares in the industry, but its ultra-low-cost model comes with challenges. By understanding its policies, preparing for fees, and following traveler tips, you can make the most of your Frontier experience. Check platforms like Tripadvisor, Trustpilot, and Reddit for the latest passenger reviews before booking, and consider joining DISCOUNT DEN for additional savings.
Have you flown Frontier Airlines? Share your experience in the comments to help other travelers decide!
Disclaimer: This article is based on customer reviews and industry data available as of August 2025. Always check Frontier Airlines’ official website for the latest policies and fares.
FAQs: Frontier Airline Reviews
Is Frontier Airlines safe?
Yes. Frontier is FAA-regulated and operates a modern Airbus fleet with a solid safety record.
Are there surprise fees?
Only if you don’t read ahead. Every add-on (like carry-on, seats, water) is charged separately.
Can you bring a backpack for free?
Yes — one personal item under the seat is free. Anything larger requires a carry-on fee.
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