Terrible refund process

These guys made it almost impossible to receive a refund for what was clearly a duplicate transaction A duplicate booking was made through their site because clear confirmation of the booking was not received I then had to contact Jetstar to get the refund myself And also contact the hotel directly expedia s job and request the refund then hold expedia s hand through their own refund process as they had already declined the refund once before for no apparent reason NEVER USE THIS SITE THE TIME WASTED IS NOT WORTH THE MONEY YOU MAY SAVE