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Published Mar 18, 2025
Shambles of customer service
Over 1 hour late departing LKX 17 08 2023 No information that the train would be over 1 hour late or what was happening No hull trains staff visible or apparently available to provide information We were not told we could use other train services To get a refund I had to sign up to another website despite having the app and that refund could be done automatically Painfully slow to get through all the refund question Simply not good enough any of this A total shambles