Useful basic functionality but questionable reliability and poor customer support

I've used Tracking-hub for several online orders, and my experience has been mixed. On the positive side, the website interface is straightforward and easy to navigate—you can quickly enter a tracking number and view updates. When tracking data is accurate, it's helpful for monitoring shipments. However, I've encountered significant issues that prevent me from recommending this service. The tracking information is often delayed or inconsistent, showing packages in locations that don't match known courier routes. Customer support is essentially non-existent—emails to their support address go unanswered. There's no phone number for direct contact. The lack of transparency about where they source their tracking data raises questions about reliability. While I understand Tracking-hub serves a purpose for basic shipment monitoring, the combination of questionable data accuracy and absent customer support makes it unreliable for critical shipment tracking. I'd recommend using official carrier websites (UPS, FedEx, DHL) directly instead. Tracking-hub should improve their customer service and data verification processes before I'd consider using it again.