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Published Oct 02, 2026
Three months waiting for a withdrawal
I asked to close my account in March and returned every form within a week. My bank details had been checked twice, but the money is still sitting in the account. Every call gives me another case number and no payment date. The adviser I spoke to was polite, though that was the only part of this process that worked.
Critical Review
delayed withdrawal
account closure issues
poor customer service
unresolved complaint
polite staff