I would call Expedia a scam

I would call Expedia a scam I was still making plans so I specifically booked a flight that shows fully refundable with free cancellation and for this reason I paid 170cad more for a single way flight other regular tickets on that day are on average 100-200 4 days later I want to cancel it and it won t let me the first agent told me I can cancel it with a 50 fee which makes no sense so I dropped the chat and contacted the airline directly I even asked the agent if I can come back later and accept the 50 charge and he said yes The airline told me this is a ticket with a cancellation fee all along at this point I am tried of going around so I mentally accepted the fact I have to pay to cancel The climax part came when the second agent Khaled spent 20ish minutes to investigate and told me it s not refundable I said it s funny because I was just talking one of your agent half an hour ago and he said it s cancelable with 50 fee he said he will look into it and just ended the chat After the third agent Shorouk connected the cancellation fee is now 1000CNY feels like I m in an auction when I knew the conversation is not going anywhere I said I understand their is a fee now and I m not going to cancel with this charge just give me a complain contact if you can t do anything he continues to show a passive aggressive attitude challenge me what I m complaining for and refuse to provide a number when he finally said he can arrange a call back from one of the managers couldn t even provide a first name and refuse to give me an estimate time frame I ve worked in a call centre before I know these tricks but he needed my phone number there is no way I feel comfortable giving them this information after experiencing such unprofessionalism I m both shocked how both the company fraud customer with misleading benefits changes policy so easily whenever it works in their favour and their customer service serves no service whatsoever It s so far the worse company I dealt with