Extremely Poor Customer Service and Return Policy

I would strongly advise you NOT to purchase any items from Exit 15 Corporation I ordered two porch rail planters which turned out to be the wrong size which was my mistake The package arrived poorly wrapped in clear plastic which was torn I contacted the company to return them and they said that would be no problem and they would send me a prepaid return label to print out and attach to the package I had to purchase 2 small cardboard moving boxes and combine them to mail it back The purchase was made in NY but the return address was in CA The USPS receipt linked to their return label stated Prepaid Mail The package was received in CA BUT I received an email that they were sending it back to me then I would have to send it back to them using a different return label which made no sense This is because the shipping ended up costing 87 60 for 2 items that cost 90 00 to begin with It is obvious that they did not want to accept that charge So it was mailed back to me and I had to pay 87 60 to the USPS Now I am out 177 60 and still have 2 planters that I don t want I contacted them again and threatened to report them to the BBB in both NY and CA and they did eventually refund the 90 00 I am still going to report them to the BBB in both NY and CA for their return shipment label policy