Exit15 Reviews

Extremely Poor Customer Service and Return Policy

I would strongly advise you NOT to purchase any items from Exit 15 Corporation I ordered two porch rail planters which turned out to be the wrong size which was my mistake The package arrived poorly wrapped in clear plastic which was torn I contacted the company to return them and they said that would be no problem and they would send me a prepaid return label to print out and attach to the package I had to purchase 2 small cardboard moving boxes and combine them to mail it back The purchase was made in NY but the return address was in CA The USPS receipt linked to their return label stated Prepaid Mail The package was received in CA BUT I received an email that they were sending it back to me then I would have to send it back to them using a different return label which made no sense This is because the shipping ended up costing 87 60 for 2 items that cost 90 00 to begin with It is obvious that they did not want to accept that charge So it was mailed back to me and I had to pay 87 60 to the USPS Now I am out 177 60 and still have 2 planters that I don t want I contacted them again and threatened to report them to the BBB in both NY and CA and they did eventually refund the 90 00 I am still going to report them to the BBB in both NY and CA for their return shipment label policy

No lifeguard on duty swim at your own risk

I placed an order Sunday the 12th Their website says it could take 24-48 hours to ship But it also said anything ordered after Friday afternoon would ship Monday All things considered worst case scenario it should ship by Tuesday It s Friday the 17th 5-days later and I ve not received an email saying its been shipped I ve called twice two days ago and today but they have recording I left two messages and no one called back I ve sent 3 or 4 emails and they give me vague ambiguous answers when they replied at all For example I sent an email and asked if my order was shipped since it was 2-days past the 48-hours and they replied Your order has been updated to the following status 2-Processing Shipment I don t know that that means I asked a yes or no question and this makes me think it is processing in a package on a desk in their office waiting for the mailman to come by They give a 3-10 day shipping time via USPS Getting here by Christmas looks too risky I keep contacting them and finally I get the truth It s not even in stock I did get a refund but what if I did not keep pestering them My son would not have gotten his video game--that s for certain And since I wasted over 5-days with them now it s gonna be hard to find a replacement in time and who knows what I ll pay to get it The lack of a modern website and the inefficient business practices makes me wonder if this guy or these people are ready for e-commerce This could have been prevented with a modern website or corrected with proper staffing and practices 5-days ago and I could have moved on without any inconvenience or frustration thus they get one-star

I never received my order

I never received my order even though i was always calling them So I disputed my charge and my Credit card credited my account

I order a solar water bowl in October

I order a solar water bowl in October in preparation for the winter it is now December and I have not received it They took my money fast enough but never sent me my product I hope someone from the company responds or at least returns my money What a scam I have sent emails I have tried to track my order but I get no where

I got a stick

I ordered a crape myrtle plant I paid 78 expecting to receive an established tree I got a stick Well a stick in a pot Oh they tossed in a free stick completely unrelated and in a color I really don t know what to do with But it s a stick I m embarrassed to even think about planting this out by the road

I ordered from them

I ordered from them and willingly paid 30 more than I could ve gotten exact same product from Amazon I did this thinking I was helping a small business I detest Amazon Order shows up a day late and it was shipped from Amazon Screw me once there will be NO shame on me

Scam

Scam company the same thing happened to me waited 2months for an item I told them weeks before I wanted to cancel it they kept telling me it had already been shipped then it arrive via Amazon with a receipt for half the price of what I paid

Took the money but no product

I ordered some lice preventing head bands for my five year old daughter in the beginning of September 2019 Itis now September 27 and I have not received anything I ve emailed them with no response What gives