Emerson 78 Flared Arm Loveseat Couch lost in transit

AllModern is a Wayfair sister company - owned by the same people and selling the same products with slightly different prices We ordered an Emerson love-seat couch to be delivered to our apartment in Houston Texas which was supposedly shipped from a California warehouse We waited over a month for delivery When the scheduled delivery day finally arrived we did not receive a call from the delivery specialists that they were headed to our address Because we live at an apartment complex and the loading dock freight elevator remains closed unless requested to the leasing office and because they did not give us a heads up they drove by our complex and left without us even knowing We received a notification that they had attempted and failed delivery and would re-schedule another attempt Upon calling customer service very long wait times they told me they had missed us because our phone number on the website had an extra digit false because I received text message updates from them every day up until the delivery day They proceeded to re-schedule our delivery -- first to 4 days later They called us again a day before that day to say that the couch had not been logged back into the warehouse so we moved the delivery out another 3 days to allow processing time The day of this supposed final delivery an hour before the delivery window time started we got another call this time saying that our item had been lost in transit A 78-inch long couch lost in transit The replacement would take another month - month and a half to deliver Due to terrible and unreliable customer and delivery service and AllModern Wayfair stretching our patience as thin as possible due to their unfactual claims actually blaming us for their mistakes we decided to cancel the order and issue for a full refund I strongly caution you from ordering items for home delivery with this company Very very frustrating process and zero regard for peoples patience and dignity Cheap furniture buys cheap customer service lesson learned