Afends Reviews

Bad return policy

Trash return policy F Yeah Box was horrible Wasted 150 on clothes I won t ever wear and can t return This was just a way for them to get rid of stock that doesn t sell

Terrible customer service attitude archaic return policy

I wanted to try out this brand you know be sustainable I ordered two pairs of the same pants because I was unsure about their sizing as I have never purchased from them before This is normal for any new online clothing purchase So I placed the order then I happened to look at their return policy I guess I should have read their incredibly long list of terms of conditions before I made the order I thought I was ordering pants not leasing a flat The customer pays 10 Euros for return shipping or you receive a store credit What year is it What market is Afend existing in Your customers are already paying a ridiculously high price for your products and then the customer has to eat the 10 Euros or Afends keeps the money in their system as a store credit I contacted customer service immediately via email and their site contact form to request they cancel my order and I also mentioned how it s ridiculous that the customer has to pay the return shipping of 10 euros This is especially ridiculous because shipping in Germany is cheap DHL with tracking would be 4 99 euro They would either be making a profit from the return shipping or having the client essentially pay for the original shipping Afend s response was to reprimand me by writing out their non-cancellation policy in the email Luckily they cancel my order but acted like they were doing me a favor the order was made on a Sunday evening and I wrote the email within 5 minutes of making the order The order wasn t processed by 9 am Monday morning they aren t Amazon Also Afends didn t mention anything about the return shipping being a joke Shockingly bad customer service with a mega attitude Does Afends know they are in a business that requires customer interaction I wanted to check if I was the only one that received such bizarrely rude customer service low and behold I found other negative reviews saying the same thing I would suggest some major customer service training and an attitude adjustment for Afends Best of luck with your business model of putting all the costs on your customers and having a mean girl s attitude

Beware AFENDS returns policy

AFENDS returns policy if you buy it on sale is to give you a gift card worth less than what you spent No ifs or buts In my case spent 65 - 55 shirt 10 shipping sent back shirt next day in perfect condition they returned 45 on a gift card you must respend with them no other choice Said only It s our policy when I questioned the fairness They took the shirt back to resell and made 20 Now I have to spend 45 on AFENDS product I don t want Feel totally ripped off

Items out of stock after ordering

I made an order at Afends com got charged but did not hear anything for more than a week I contacted the customer service who informed me that the item was out of stock and I would get a redound in a few days A few weeks later I got notified that the item was back in stock I tried to order it again and this time I had to wait over two weeks before learning that again the item was out of stock It looks like they lost track of their products

Ignored because I wanted to return an item

I bought two shirts from Afends the quality is good good not great The first disappointment was that even though I ordered two shirts in medium one of them was absolutely tiny There was no way I could even try to put it on Shouldn t the sizing across items be a bit more consistent When I contacted the company to return the tiny shirt I was told that they issue the shipping label for returns and I will only get online store credit on top of this they will deduct 10 from this store credit for handling shipping fees I agreed to this unfair policy and asked them to issue the shipping label Since then I have not heard from this company even though I ve emailed them again to remind them to issue the printing label Is this your way of keeping returns low You just don t issue the shipping labels when customers ask for them For any potential customers I advise you to avoid this company There are similar companies out there with nicer products who won t scam and ghost you

Terrible online service but nice service in store

A glitch on the website meant it ordered the wrong pair of pants from what I had selected to purchase Had contacted them within seconds to try fix order but gave me my only option to apply for refund or refuse package When contacting team they gave me very misleading instructions and deducted some of my money from me when contacting them to ask as to why some of my money had been deducted they had a very tough luck and it s not my problem attitude I would ve hoped they would ve tried to resolve this blunder but instead after going back and forth trying to argue with me for multiple emails they began to blame me for the order error Would not recommend to anyone very difficult to deal with and shocking attitude towards customers If only online were as good with customers as shop staff are

Beware I returned two items and received a refund for only one

Beware I returned two items to Afends and received a refund for only one item so I have lost 30 I initially wanted to send back just the pants that I ordered for which they sent me a label and then I asked if I could send the top too thus I emailed them to request a new label The customer service agent said that this wasn t necessary so I sent the items back using the old label Now they re saying they did not get the second item and I suspect customs removed the top since it wasn t declared So 30 gone and also my trust in this company I will not be ordering from them again

Terrible Customer Service

Usually great clothing but if you come across needing customer service for any reason they are EXTREMELY RUDE I had an issue last with my order The replies are passive aggressive and not quick Unhelpful replies from them are annoying but the nastiness is just so distressing and unnecessary

Products felt cheap and poorly made

Products felt cheap and poorly made The jacket I bought did not fit at all like the website had pictured I bought the items on a store wide sale and was only allowed a store credit Which would be issued to me AFTER the sale was over Terrible customer service terrible policies and even more terrible products Don t waste your money on poor fitting cheap clothing