Airlinen Reviews

This is a badly organised company who get their timings all wrong The cleaners do a terrible job and then they still expect you to pay the full amount Shoddy and inexperienced

Cleaner stole Nest Heating Thermostat from property and fly tipped rubbish bag on a neighbours property Airlinen were provided with extensive details and pictures yet were non responsive and not willing to investigate Their arrogant response was take it to the police and provide CCTV footage Airlinen went to great lengths to get this review removed Trust pilot has reviewed documentation and validated the review Other reviews of airlinen are not validated so are possibly by airlinen affiliates TRUSTPILOT VERIFICATION INFORMATION Hi Cindy Ledgerwood Thanks for taking the time to review airlinen co uk on Trustpilot airlinen co uk has flagged your review because they don t believe you ve had a genuine experience with them Please help us verify your review by sending us documentation showing your buying or service experience with airlinenTRUSTPILOTThanks for providing us with documentation showing your experience with airlinen co uk We ve now labelled your review Verified To see it log into your Trustpilot account

I recently tried to use the linen services I ordered a linen pack and I provided key pick up details My understanding was Airlinen would pick up the keys deliver the linen to the apartment and put it on the bed The driver did not pick up the keys instead left the linen outside the door of the apartment without contacting me to ask advise they had done so I contacted AirLinen who advised it was a mistake the driver should not have left the linen unattended without asking permission I went to the apartment to put the linen on the bed myself by this time the next morning The linen I received was missing multiple items stained and the worst quality linen I have ever seen I advised Airlinen that the linen and service was unusable to pick it up and issue a refund at 11am I was advised the pick up would not be until 12 45 I had to reschedule my whole day to accommodate waiting for the driver to pick up the linen because I was told I was going to be charged if I left it unattended although it had been left unattended by the Airlinen driver all night and the pick up was required because it was unusable I was informed a refund would be issued once the linen was picked up by the driver The driver was also delayed arriving at 13 20 I informed Airlinen immediately after the linen had been picked up from the driver After 3 days I am still awaiting the refund after chasing multiple times The entire process was full of issues and errors I had to spend much more time and money rectifying the situation as I had to source linen extremely last minute If a guest was checking in the day after the linen was supposed to arrive it would have been a disaster When I ask is the refund has been processed Airlinen refers me between different departments

We couldn t have been more disappointed with our AirLinen experience We booked a Deep Clean 4 hours as recommended for our property by their website and on the day after 4 hours work we were told it would take a further 6 hours to complete the clean Given we d already paid almost 200 for the service there was no way we could afford to incur further costs so we had to send the cleaners home The work they had done just the living room and kitchen none of the bedrooms or any other common areas was not to a high standard at all Surfaces had not been cleaned internal and external drawers were dirty explicitly included in Deep Cleans cabinet internals were still grubby surfaces hadn t been dusted and the floors hadn t been swept or cleaned at all I asked them for their Deep Clean checklist and found they had only completely done 2 of 12 items for the kitchen wiping the sink and cleaning the taps and they had also cleaned my fridge but no other appliances again all specified on their checklist I simply couldn t believe that this amount of work had taken them 4 hours and was relieved I hadn t shelled out more money to have a poorly cleaned home They hadn t touched any of the bedrooms at all I contacted AirLinen to give them a chance to rectify the situation and they responded saying as it was the first time cleaning the property they didn t know how long it would take - this seems a vital thing to tell people on their initial booking and I didn t see it mentioned on the website - and then suggested it was because of the state the property was in and because they were not cleaning a vacated property Our house had actually had carpets and upholstery windows and a normal professional clean in the week prior so we knew that it was in a good state We were in attendance during the clean but had not got in their way at all which would have been hard to do given they were in one room so I didn t really accept this as an excuse either We also rented linen from them and multiple items were incorrect completely mismatched or stained although to give credit where it s due they were very quick to rectify this Overall it was a hugely disappointing experience from start to finish and we would never use them again I would have given no stars if I could Avoid

I hired linen from this company and told them I wanted it collected but they said they couldn t collect it Then two months later they said they wanted to collect it otherwise they would charge me 200 I said OK I wish you had just collected it when I asked you to but in that case I will let you know as soon as I can arrange for you to collect it They agreed Then before I d had the chance to arrange they charged me 200 anyway I will be calling first thing Monday morning The moral of the story do not use Airlinen and definitely don t give them your card details Not only are they incompetent and unreliable they will also steal your money Edit after receiving below reply I actually spoke to someone on the phone about this and they seemed to understand the situation and they collected all the linen today and said they would refund me in full for the charge especially given it was their mistake not to collect it when requested But now I see this reply from David who says We have e-mailed you several times with regards to the unreturned items that you have hired from us and not returned This is an outright lie They emailed me once and I replied immediately David please can you list the dates of these several times below please

Consistency late for delivery windows meaning my cleaner has to wait after she is finished which costs me money to pay for her time This has happened about 8 times and they never really care or do anything to appease the situation I have also had 2 errors recently with my orders missing towels in an order and missing extra towels that I have ordered They have bitten off more than they can chew with the services they offer and I am really unimpressed by their lack of interest when they get things wrong

I do not recommend this company at all I placed two orders with them for 2 Airbnb cleans and linen replenishment when I was away Never again The first linen delivery was missed because the driver did not read the instructions given at all meaning the cleaners did not have the linen to put out for the guests and then when linen was delivered it was left on the floor in a plastic bag To give the company credit they refunded me the 80 for this order They asked me to give them another chance to fulfil my second order and I really wish I hadn t They charged me an extra 20 for new bed linen because they couldn t find the linen I had washed and prepared which was right where I left it in the cupboard The owner told me the guests had probably stolen the linen They then claimed the hoover wasn t working when in fact it just needed emptying How a professional cleaner wouldn t understand that I don t know My guests reported that instead of bath towels that I had ordered they were only provided with small hand towels for their stay On top of this when I came home ALL of my tea towels my cleaning cloths and my expensive room spray was missing from the house Do NOT use this company for your Airbnb

Their cleaner has stolen money from a flat we are renting at No 5 Doughty Street through Urban Creations The woman they have stolen from has cancer and this company is simply not concerned I would not recommend this company to any landlord ever anywhere Total amateurs and quite dangerous if their cleaners are thieves which is evident from the reviews left here

They are constantly late and never meet the delivery window promised Unrealiable All they say it s sorry for the delay

I was very excited at first but it turned out to be one of the unforgettable inconveniences I had experienced Prices are high with poor customer service The cleaning is even worse I didn t get the value of my money at all Such a shame Ideally you can expect a standard cleaning but even the linens are very worn out