Airlinen Reviews

Airlinen Short Let Linen Hire Towels Cleaning in London for Hosts Propert...

airlinen.co.uk
4.20
64 reviews
Great Rating
Based on 64 user experiences

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Rated 4.20 out of 5 by 64 Happy Customers

78.1%
1.6%
1.6%
0%
18.8%
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AI Review Summary Based on 64 reviews

The majority of reviews highlight Airlinen's reliable service, high-quality linen, and punctual delivery. Many customers also appreciate the professionalism and helpfulness of the staff. A smaller number of reviews point to issues with organization and missing items.

What customers love
  • Reliable service
  • High-quality linen
  • Punctual delivery
  • Helpful staff
  • Professional operation
Common concerns
  • Disorganization issues
  • Missing items

Last updated 2 months ago

A

I booked Airlinen for the first time

I booked Airlinen for the first time last month and I am very disappointed For my first booking I was only sent a scheduling email which clearly had my job completion time There was no cleaner till 2 hours before my finest guest arrived and no answer on the phone or WhatsApp Rather than apologising for a mess up with a new customer they say I did not accept a WhatsApp group invite they had sent to me weeks ago I had expected better communication and service from this company I am looking for a better company now
E

Rubbish Service

We bought 2 pairs of King Size flannelette sheets One blue One grey After delivery we checked the the packages They were different sizes by 8cm So we opened them and the quality between the sets was massive the blue set was beautiful the set grey felt thread bear and thin We washed the grey set the fella to bits contacted Airlinen Told of troubles and asked for replacement BLUE set OK no problem They sent Grey exactly the same Customer service obviously had a bad understanding of our problem and really slow to respond Still trying to resolve but we given up hope
E

None of them ever answers the phone

None of them ever answers the phone I have been charged twice for a linen delivery and it is not possible at all to speak to anyone Also we are going round and round in circles It was someone s very dressed up girlfriend who picked up my linen so no wonder it has gone missing - maybe still in her car I m owed over 67 and no idea what to do about it
E

Dynamic humble company

Dynamic company which although not perfect is humble and this is more important When apologies are given and corrections made quickly then this is a team that values its customer It only gets better
O

Manchester Airlinen superb

Fantastic service from airlinen manchester They responded so quickly to my queries delivered on time beautiful linen collected on request excellent service thank you
M

Very impressed extremely well organised and really helpful

I have to say I m very impressed with Airlinen Bedding is good quality but what I m most happy with is how easy they make it for me - They have a 1 5h delivery slot that they do respect- They create a chatgroup for last minute requests- They are amazing at doing last minute changes - They text you ETA a la deliverooTwice I ordered clean linen after the cutoff and twice they arranged it more or less on the required time slot I can t express how much they help me manage my Airbnb
S

Airlinen is the most reliable company

Airlinen is the most reliable company to partner even during busy summer The team is very responsive helpful and manage to accommodate all our requests Great communication quality and pricing
H

Above beyond

I just want to say how impressed I am with the prompt and no hassle approach to customer service these guys have I have a WhatsApp group with them and there s always and operative on hand to deal with last minute order editing or change of schedule that sometimes happen due to guests delays etc I ve been dealing with Sebastian Carlos Charlene Oana Naomi Gokul all super friendly and happy to help Grateful for your service
G

Really reliable

Really reliable got the job done exactly when they said they would Nothing to fault
F

Cannot fault their service

Been using Airlinen for a number of years and I am highly impressed with the service they deliver Always smooth and on time Definitely recommend them to anyone with units in the short let sector

About Airlinen

Airlinen takes the hassle out of serviced apartment linen management in London Manchester Bristol Bath Liverpool Brighton We provide Linen rental linen hire Hotel Toiletries Professional Cleaning consumables We cover all of London and deliver in 90 minute time slots We deliver to your do...

United States

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