Ais Reviews

Fraude

My eSIM which I bought for 15 days expired after just 7 days Answer from the support top up again

Very bad experience

I bought an esim before landing in Thailand and activated it on arrival but ot lasted only 2 days i Spite of data use of only 2GB of 15GB allowed Customer services by email were hopeless alternatively blaming me or admitting fault but not resolving the issue then or 2 weeks later I bought an card from Airalo which was better value and worked seamlessly

Astoundingly impossibly bad

Astoundingly impossibly bad online interface Literally couldn t pay even once i managed to create an account and log in and find the page for the esims and then added it to my cart They just wouldn t let me hit continue Worse i bought an eSIM at the airport and it ran out of data before I had reached the quantity I purchased

It is a very exspensive and not good serviceservice

It is a very exspensive serviceOb a holiday for 6 weeks I started with a one month contract for around 20 Normaal i only need for emergencies my European sim did not work After that i did a top up for 100 bath switched off my roaming mobile data only used wifi only wanted to have a sim for urgent matters AiS kept on sending messages that i do not have balance left AIS informed me it can take ip to 3 days before the balance is updated The only thing that happend after my top up is that 20 messages from AIS I tried to complain but they keep on saying I used all data So Dear reader never use AIS I really cannot recommend Expensive bad quality of service loss of money

I ve been a loyal AIS customer for over

I ve been a loyal AIS customer for over five years and up until recently my experience was good However my trust in AIS has been completely shattered after a frustrating and unreasonable experience with their billing system and customer support After topping up my account as usual my balance disappeared without explanation When I contacted support they told me the deduction was for two subscription services I supposedly signed up for one almost a year ago and the other over a year ago The problem I have never knowingly subscribed to these services nor would I ever sign up for something like a Horoscope or Doo-Duang 2 When I questioned why I had never been charged before and why my balance was suddenly deducted now the support team completely dodged the question Their only response was that the subscriptions were canceled and I wouldn t be charged again no explanation no accountability I m not upset about losing 100 baht what frustrates me the most is that AIS considers this normal A subscription I supposedly signed up for years ago which never charged me before suddenly deducting my balance out of nowhere That s not normal that s shady Now I have zero confidence that my next top-up won t result in more unexpected charges The lack of transparency and unwillingness to properly address concerns has completely eroded my trust in AIS If you value clarity and fair billing be very cautious with this provider

Fraudulent description of AIS internet

Fraudulent description of AIS internet packages Sales lady in Bangkok lied about the facts Terrible lying support ignoring the content of my complaints and not helping at all My phone number 062-569-6022

In my phon from my entrance in Thailand

In my phon from my entrance in Thailand till 3rd day my data using show 1 27 go in my mobile according to Ais data I used 16 go They stole 14 73 go And even not good condition

Every working day no internet for hours

Every working day in the morning no internet for hours This is no coincidence anymore because it happens every time around the same time They probably do maintenance because in the weekend it is surprisingly good and there is no malfunction Because then they fortunately do not work But in the meantime they make the customer pay the full price while there is no internet for hours every working day