Based on authentic user experiences
Based on authentic user experiences
Consumer
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Awful staff customer service
From UK - Be careful of the check-in staff - they have no clue what they are doing and when making a mistake lie to your face The lie we were fed left 2 suitcases not reaching our location The call centre fed inconsistent information upon inconsistent information Still waiting on the bags Fed up and would never advise anyone to book with Iberia Airlines or via
Iberia.es serves as the official digital gateway to Iberia, the national airline of Spain and a cornerstone of global aviation. The website functions as a comprehensive travel platform, offering users a seamless experience for booking flights, managing trips, and accessing a wide array of travel services. As a member of the International Airlines Group (IAG) and the oneworld alliance, Iberia leverages its extensive network to connect passengers across Europe, the Americas, Africa, and beyond, with Madrid-Barajas Airport serving as its primary international hub.
The website is designed with a clear, user-centric focus. The primary booking engine is prominently featured, allowing customers to search for and book flights, hotels, and rental cars. Users can search for simple one-way or return journeys, as well as more complex multi-city itineraries. Beyond booking, the site provides essential tools for managing existing reservations, including online check-in, seat selection, and flight status updates. A dedicated section for "My Trips" enables passengers to view itineraries, add services, and make changes with ease.
Iberia.es highlights the airline's robust route network. Detailed destination guides offer travelers insights into numerous cities across Spain, Europe, Latin America, and other international locales. This content is valuable for both planning and inspiration, often featuring information on local attractions, culture, and practical travel tips. The airline's strong presence in Latin America is a particular point of emphasis, reflecting its historical and strategic importance as a key bridge between Europe and the Spanish-speaking Americas.
The Iberia Plus frequent flyer program is deeply integrated into the website. Members can log in to track their status, manage Avios points, and explore redemption options for flights and upgrades. The site also thoroughly outlines the different travel classes offered, from Economy to Business Class, detailing the specific amenities, seat configurations, and lounge access associated with each. Comprehensive information on baggage policies, special assistance, travel with children, and other customer service protocols is readily accessible, helping passengers prepare for their journey.
Iberia.es extends beyond passenger travel to serve as a hub for broader services. It features sections dedicated to:Iberia Cargo:Detailing the airline's freight and logistics solutions.Iberia Express:Providing information on the low-cost subsidiary for short and medium-haul routes.Corporate Programs:Outlining services for business travel and meetings. Furthermore, the site includes a newsroom, information on sustainability initiatives, and details about the company's history and fleet, presenting a complete picture of the Iberia brand.
In essence, Iberia.es is a robust and multifunctional portal that effectively supports every stage of the travel journey. It combines efficient booking tools with rich informational content, all while showcasing the airline's identity as a modern, customer-focused carrier with deep Spanish roots. For anyone planning to fly with Iberia or through its Madrid hub, the website is an indispensable resource for information, booking, and travel management.
SoAndSo Markovitz
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Denied me boarding - Avoid at all costs
Denied me boarding Did not give boarding pass because they oversold the flightRude Racist Antagonistic Dim-witted staff Truly horrible people and a horrible company
Erika Velasquez
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Still waiting for a claim payout 18
Still waiting for a claim payout 18 months date in question is 15 may 2022 later spent over 600 new case medical treatment onward travel no clothes medication toiletries for 6 days now they don t want to pay they offer not even the cost of the money Spain are rude they should at you and put the phone down Refusing a uk based address to take them to small claims court this is disgusting Said I would never book again Went to married this year booked woth BA surprise surprised Iberia check in and carried flight I had a wet seat they lost our luggage again very rude this time thank god for AirTags after saying I had no luggage they traced it to different terminal 2 hours later Disgusting
Stanley Cornell
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Not a simple booking
After booking directed transferred me to edreams who then sent me 13 confusing emails mostly trying to sell me stuff
Grzegorz
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Illegal business - not providing invoices to customers
The business doesn t allow to request invoices receipts for purchases after your flight Tried every channel possible - helpline different departments and different phone numbers Whatsapp email website - nothing Nothing works In theory they give you option to request the invoice but then nothing happens How this company is still not shut down by the regulators or government tax agency is beyond my comprehension Especially that providing a receipt on customer s request is a legal requirement
RonG
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Just dont fly with Iberia Ever
Paid extra for XL seat which was just as crammed as all the other seats In-flight beverages are not included despite the premium ticket prices They also made me pay extra for my luggage on my return flight 45 euros instead of 23 if you pay in advance even though there was no indication on the website that I did not already pay for this during the booking Self check-in machines at Madrid airport are in deplorable state and do not work Filing a complaint on their website does not work either they conveniently can t find my data Worst airline ever Even Ryanair has better service than this backwards excuse for an airline
Marcel Elias
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Absolute garbage airline
Absolute garbage airline horrible customer service Denied airport at the gate due to an error in their system The name on our ticket as booked was correct they had a different name in their system which they acknowledged was odd and likely to be their error whilst at the airport Denied boarding despite our planning costs incorrect etc To add insult to injury months later the refund request was denied Dont be lured by the budget cost - use somebody else catch a train or walk
Jimmy
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Lost Luggage story
So I lost my luggage during an interconnecting flight from Mykonos Madrid Munich Arrived in Munich only to see hundreds of lost bags in one of the gates thinking damn someone here can t do their job properly Only to find out after waiting at the baggage belt for 45 minutes that my own luggage is also nowhere to be found Iberia customer service desk had about 40 people waiting all with the same issue Mind you I m traveling Europe alone from Australia to see some friends with baby presents and birthday gifts etc that are all now missing Iberia informed the bag was found after 48 hours and will be delivered to my hotel in the next 3 days Only to have a case closed without it actually being sent Now the bag is ACTUALLY missing as no one can track it anymore Spent the remainder of my 18 day trip with no luggage and wearing basically the same clothes lucky for end of summer Europe weather I ended up calling the Iberia office every day for 18 days until my flight back and not a single person could tell me where that bag is or its last confirmed location By the time I got back home to Melbourne and settled back in it had been 24 days since it first went missing Iberia agreed to pay a standard 1600USD for the lost luggage Since the initial incident on September 5th till now December 12th Iberia has given me every excuse from miscommunication between departments to banking and admin errors I have yet to see a single cent 14 weeks later Never Fly With Iberia Solo traveler from Melbourne
Maskinvurdering ApS
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I travelled from Copenhagen via Madrid
I travelled from Copenhagen via Madrid to Mexico city Firstly the luggage was late It arrived the following day Secondly the suitcase was damaged It lost a wheel and had a dent I had a label saying acceptado deteriodado However when I complained about the damaged suitcase Iberia first gave me a reference number and said I would be contacted That never happene When I called back and stated the reference number the office worker had problems locating the file and at the end he refused to compensate me for my loss and even hung up on me when I complained My suitcase was damaged in transit I was never compesated and had a terrible experience with the person That happened on 28 november 2023 at approx 14 45 Danish local time
CHRISTINE PESIN
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62 euro supplement included fast track
62 euro supplement included fast track but you still have to wait with the others desappointing
