Ajaxshop Reviews

De Official Ajax Fanshop - Vele Ajax Artikelen | Ajax shop

ajaxshop.nl
1.68
25 reviews
Poor Rating
Based on 25 user experiences

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Rated 1.68 out of 5 by 25 Happy Customers

16%
0%
0%
4%
80%
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AI Review Summary Based on 25 reviews

Customers report very poor experiences with Ajaxshop, primarily due to extremely slow or non-existent shipping and unresponsive, non-existent customer service. Many orders are delayed for months, items are lost, and refunds are difficult to obtain. A small number of positive experiences mention timely delivery and good packaging, but these are exceptions.

What customers love
  • Great product quality
Common concerns
  • Expensive pricing
  • Non-existent support
  • Wrong item sent
  • Lost parcels

Last updated 1 month ago

R

Absolutely terrible experience

Absolutely terrible experience My orders were not delivered because the shipping company was unable to find my address It has been over 2 months now and I am still waiting for my refund There is no way to contact customer support at all The web links are broken there are no replies to emails I would give a zero star if I could
M

Very bad customer service

Very bad customer service Ordered a hoody for my son to be delivered to Ireland Tracking info showed that it got delayed due to brexit which I can understand Contacted them 3 times after and all times they promised to launch an investigation with the courier and get back to me They never did I eventually got my money back through PayPal 3 months later as Ajaxshop didn t respond to that request either Avoid at all cost I would say I expected more from a brand like that
C

Ordered the 3rd kit on the day of it s

Ordered the 3rd kit on the day of it s release purchase went through no problem Received an email saying they don t have any in stock and that they ll be arriving soon Emailed them multiple time and I received no reply Got an email last night stating the shirt now won t be in stock until January 2022 I want a refund but Ajax seem impossible to contact Unbelievably poor for such a big club
J

Should be a zero

Should be a zero I bought the new third kit spent over 100 to have name on it and delivery I set up my account confirmed the order and somehow Ajax have sent the parcel to the right address house number but wrong postcode resulting in my top being delivered elsewhere After speaking with or should I say being fobbed off by ups I contacted Ajax to investigate and either locate and re deliver my order send me a new top or refund me Despite Ajax opening an investigation over 19 days ago I have had no email to confirm this no updates and to make matters worse they have avoided speaking to me through email twitter Instagram This is completely unacceptable and truly very scummy I feel like I have been treated like a mug and won t even get my money back
S

If I could award no stars I would

If I could award no stars I would Order third shirt in September for son s birthday and received an acknowledgement albeit with a warning that demand was high and delivery was slower Money taken quickly though No delivery just one email saying that I would hear in another week No response to email sent asking for delivery details or refund More than the worst service I have ever had though it is this is theft
O

I am very disappointed with my

I am very disappointed with my purchase I feel scammed bought my Jersey more than two months ago never even got a tracking number any type of email It is horrible what is going on here I can see that I m not the only one in this situation there s absolutely zero customer services
F

Ordered 3 items on 25th September 2022

Ordered 3 items on 25th September 2022 no news about shipment Chat take hours of waiting Just to have chat closed One second After joining in No email replay no way to contact customer support No idea about when i LL receive my order Probably PayPal dispute Will help to get refunfund of 200 euro orders What a shame for such a big club and what a pity for a great marketing idea to have a collaboration with Marley Hope to hear news
M

Absolutely no customer service which is

Absolutely no customer service which is amazing for a large club Order a shirt on 10th May checked the tracking as nothing delivered and it said other Contacted ups to check who advised I need to contact supplier Have been on chat numerous times and fobbed off saying they are investigation - 5 weeks later and nothing To add insult to injury when I go on chat they have little records of my issues Looks like big club syndrome treating fans with contempt
L

SCAM DO NOT BUY THEY NEVER REPLY AFTER ACCEPTING YOUR ORDER

Ordered order 2165230 The third away kit on the 14 of Sept even added additional cost to customize the jersey number and name totaling to 125 till this day I haven t even received a tracking number To say I feel scammed would be an understatement such a shame to use Bob Marley s three little birds as inspiration for this rip-off Just refund me if you will not courier this to me in a weeks time
T

Ordered a T-shirt

Ordered a T-shirt but was wrong size reached out 4 times no answer no refund no contact address no return no contract points It s a total scam shame on Ajax

About Ajaxshop

Dé officiële Ajax Fanshop met het grootste assortiment Ajax items | Vandaag voor 22:00 uur besteld, morgen in huis bij AFC Ajax!

United States

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