Alexakelley Reviews

WHERE ARE MY PURCHASES

I am having the same issue as other reviews I ordered several items on oct 6 and it s now October 28th and I have received nothing A shipment label was created two weeks ago and has not moved You get no response from customer service via email and there is no phone number to contact I m getting close to disputing the charges on my credit card because it seems like this company is a FRAUD

Worst customer service experience

Worst customer service experience ever Well because there is NONE Placed order on 10 07 23 By 10 17 23 had confirmed shipping label was created and ready to ship via Email from Alexa Kelley As of today 10 27 23 it shows my package is still sitting waiting to be shipped After 3 emails with no response and no number to contact I guess my package will just sit there until someone decides to give it to the carrier Your customer service is awful Y

SCAM

SCAM The company told me 3 different times my order was going to ship I only received a partial package They said that the order was in stock and going to ship early last week and here we are over a week later and they stopped responding to the 4 emails 1 instagram DM and 1 filled out form online

SCAM

It s hard to give Alexa and Kelly even one star I purchased two rings on 11 13 20023 but still nothing I have reached out via email four times with only automated responses I am so disappointed and feel ripped off They had no problem taking my money on 11 14 2023 but won t tell me where my merchandise or money is and it is now 01 07 2023 They also erase bad comments on there Instagram feed

I found a ring that I fell in love with

I found a ring that I fell in love with for my wedding band and ordered in June of 2023 and have yet to receive it I have received updates but at some point something has to change I get it they are a small business and things happen but waiting 8 months for a ring thats crazy Thank goodness it wasn t for my wedding otherwise I would have been screwed I just hope to receive it sooner than later

Worst online buying experience yet

Same complaints as already described by others Item has gone from Whittier CA to San Diego and back to Whittier CA in 9 days We are in Canada This is a horrible experience and no one to call or contact and emails get boilerplate responses like the ones you see here Do not place any faith in Alexa Kelley s ability to fulfill your order Save yourself the trouble of a credit card dispute and don t place the order in the first place

Worst customer service experience ever

Worst customer service experience ever My bf ordered a ring for me for Christmas that he ordered on Black Friday and took over a month to arrive then one of the jewels fell out and have been waiting for a response from customer service for two weeks Now the return window has passed because everything moves to slow I love their pieces but will never shop there again I know business have growing pains but this is absurd Update we found the email and responded but it s been almost a week and haven t heard back Can this please get resolved

DO NOT ORDER

DO NOT ORDER I gave them the benefit of doubt after reading the bad reviews because I was in love with the ring designs I ordered in November it is now February and still has not shipped I have reached out to their customer service and only get back the generic automated response saying it will be processed and shipped this week 3 weeks in a row So disappointed after waiting so long I understood if there was an influx of orders up until Christmas but at this point it is just ridiculous