Alexandani Reviews

Not to echo all of the other reviews

Not to echo all of the other reviews but I placed an order as a gift on December 14th My credit card was charged on December 21st and a pre-shipping label was issued Today is January 9th and it remains in pre-shipment status How embarrassing that the person I bought the gift for thinks I never thought of them these holidays Beyond that I have tried to email them only to receive a response that they are not accepting emails Attempts to call haven t yielded any success either It is disappointing that I won t be supporting this female established company anymore Covid cannot be blamed for bad customer service Have integrity and let your customers know if you cannot fulfill orders

Don t waste your money

I have been given many Alex and ani bracelets as gifts and have bought a few myself However it never fails they always lose the charm Very disappointing especially when the bracelets are gifts from loved one who are not here anymore Don t waste your money

Poor Quality - Adjustable Bands Snap

I had purchased a Ring from Alex and Ani from the Thousand Oaks CA location last year for my sisters for Christmas and had a wonderful customer service experience however the ring snapped in half in not even a few months of possession The ring was an adjustable spoon ring that was only worn during special occasions and wound up cracking in half off of my sister s finger This year in 2019 I had bought a different ring that again was adjustable This time the ring broke in 4 days - it was worn once on a dinner date when again the

I ordered some bracelets as gifts

I ordered some bracelets as gifts I paid for expedited shipping When my order didn t arrive as expected I inquired and found out my order was not processed at all until the day it was supposed to arrive Now I understand it will be another two to three business days which will make the gift 3 to 4 days late How do I cancel the order and get my money back I was wary of ordering after all of the issues I ve read online I should have gone to James Avery and will in the future This was a 100 lesson

Horrible experience

Horrible experience I was waiting for the order 3 weeks i contacted them several times no answers one of the items was no longer available and they charged me for it Horrible i am not buying anymore

BAIT SWITCH

BAIT SWITCH I ordered several On Sale Clearance Extra Clearance items at the prices shown in ads and on their website but when I added them to my cart unknown to me THE PRICES CHANGED I was livid When I contacted Customer Service at first they denied the issue When pressed they rationalized it that On Sale Clearance Extra Clearance items CAN T be ordered at the same time What When asked about doing 2 separate orders without being hit with double shipping they said NO I told them they were out of their minds and cancelled my order Isn t this crap illegal Their ad and website prices are bogus this is a SCAM

Horrible Shipping Experience

Ordered 2 bracelets on December 16th and paid 11 for priority shipping I received a shipment ready email and nothing else I attempted to call given that the site states 3 business days for priority shipping and a message played and then hung up Would recommend ordering through Amazon prime if you have it instead

Flex Cuff with gemstone and engraved charm bracelet

Ordered a sapphire flex cuff bracelet Wore it 1 day and one of the sapphire stones fell out Customer service told me the item was still under warranty so they sent me a replacement bracelet When I took the bracelet out of the box it was already missing one of the sapphire stones I would not recommend buying the flex cuffs with gem stones Also purchased an engraved bracelet which can not be exchanged or returned since it has been personalized Not worth the money Because it s engraved it s about 50 Can barely see the engraving and the metal with the engraving is very thin

Order Cancelled without Notice

I ordered a bracelet November 26th and received notification of a tracking number November 27th No shipping was updated as of December 17th so I sent them a message - I didn t hear back from them but received a refund notice on December 18th which is frustrating a week before Christmas