Ansgear Reviews

I canceled my orders and never to deal

I canceled my orders and never to deal with them again because they sent me someone else order I was nice enough to call They sent me a email mail to drop off the package to my local post office with no return label Lol It was a FedEx package I told them On another order You sent me under sized paintball pants which cost me 22 00 to return back to you and now you ask me to drive out of my way with no return label to a place who didn t deliver it to my home Wake the f Up It gets better In the email they state when they receive the package back that was not mine Only then they will ship mine to me I was floored Told them to cancel my order Told them if you don t send a mail carrier to my home to pick up your package that was not mine I don t care I had to explain to them that FedEx sent it and you need to tell them to pick it up You cost me 22 00 dollars to return something that was not marked correctly on your site and charged me to return it I got my paintball pants some where else Buyers be ware any delivery that is wrong will cost you not them Holding my product as ransom is bullshi And I will not use them ever again No sorry they don t care

I ordered over 1 000 worth of gear

I ordered over 1 000 worth of gear First some of the order was on back order I received my order with out the jerseys I ordered When I called I was told the jerseys were on 2-3 month back order The pants we ordered didn t fit even though we used their size chart Had to return the pants Then we took one of the markers we ordered out to paintball No pressure balls would not fire Called their customer service They said since I loaded paint even though the paint did not fire it was a used gun and could not be returned They tried to force me to return the marker to tippman for repair They finally agreed to allow me to send it back to their facility for a tech to look at it They have had the marker for 9 weeks They said they get so many defective markers returned every day they can t tell me when my marker will be repaired or replaced They tried to convince me to take back the broken marker and deal with tipmann Don t do business with these clowns They will take your money sell you junk and leave you with the junk

Terrible comunication and customer service

I have been waiting for more then 3 months now for my order and the only response I received on my refund request is that they will send the items when they receive it

I ordered 673 worth of equipment from

I ordered 673 worth of equipment from ANSgear and the 30 trigger didn t work It jammed my safety I contacted them and asked about returning the trigger and they said it was a known issue and they would be happy to return the item but I would have to pay for shipping and since I am on the East Coast it may not be cost effective Then they suggested that I sell the item locally I might get more of my money back Knowingly sell a defective item Their best customer service advice was to sell a bad product to someone else and not tell them about it I told them I was unhappy about the situation and would at least like something for my trouble even a sticker They told me that they didn t have any promotional items at the time 673 order and they said screw you

No quality control

Is there no quality control when they ship out their products Out of the 10 items I purchased totaling about 400 I received my order all in one package and was missing 3 items Now I have to chase them through emails etc to find out when I will be getting my stuff or a refund I don t plan to buy here ever again I d rather pay more than to deal with this hassle or incompetence Poorly run operations

Ans system auto fills address

Ans system auto fills address So they ship packages to wrong address Twice now even after calling and trying to correct the issue Terrible customer service

Paid for USPS Priority Shipping

Paid for USPS Priority Shipping AnsGear site clearly shows my zone and it should take no more than 3 days They shipping it out sent me a notice but now it s taking 5 days and they blame it all on USPS I paid 28 extra for nothing I use USPS Priority all the time and it s 2-3 days anywhere in the USA from my home in Texas AnsGear Customer Service folks are rude rude rude and refuse to help No way to escalate Only way is through some generic email or chat Buyer Beware I ll send the Paint Ball guns back and never do business with them again

Ordered over 400 worth of gear on

Ordered over 400 worth of gear on September 10th Said on website that everything was in stock After they automatically took the money from my account half of what I ordered isn t in stock Still haven t received my order Also there customer service hours aren t what is posted Says 8 but no one answers until after 11

I have ordered with this company a few

I have ordered with this company a few times and every experience was full off issues such as mismatched products a completely unsafe tank that was 138 bucks And I had nothing but bad paintballs Overall it s just not worth the head ache and stress when there s great company s out there