R
rowena
Absolute fraud and overpriced offers
Super bad experience with the Spanish AnyVan site First every single offer I got was for 900 or more while any other website asked for only 300- 400 Secondly I had unfortunately already paid the deposit of 260 on AnyVan but wanted to cancel my order 4 days later The customer support - after talking to 3 different people - told me at their own discretion that they couldn t do anything because it s up to them to decide whether they re gonna give me the deposit back or not Although it s written in their policies that up until 4 weeks after the order s been made one can get their deposit back they decided not to refund me just because basically unless I can get the transporter to cancel the order but he s only telling me I can t do it Please talk to AnyVan so I m assuming he s gonna get part of that deposit and therefore doesn t want to cancel it either Super bad experience with AnyVan will definitely never ever visit their website again Absolute fraud Update 22 08 2024 After receiving an answer on here and via email I responded to them asking them for my deposit in cash just like they stated it in their reply Now I ll wait and see what happens and perhaps adjust my rating Update 23 08 2024 AnyVan confirmed in an E-Mail that they d refund me my deposit within the next 5-10 days I m willing to update this review in case I do actually receive my money back Update 09 09 2024 I finally received my deposit back after talking to 5 different people from the costumer service for about a month Changing my review from 1 to 3 stars because they kept their promise and were fast at responding However if I hadn t written a Trustpilot review I d have never seen my money which is why I can t give more than 3 stars