Armakarma Reviews

Guys do not be fooled I ve tried to make a claim months ago and they keep saying they will get back to me in 7 days and they have not My tv has been broken for several months tried to claim sent all proof and after sending proof they don t respond to you Might seem easy to set up but they just steal your money and when you claim they don t respond Don t recommend this company at all Is a complete fraud

Absolutely terrible company Total shower Awful customer service This company will not pay out without a receipt so if you ve had a gift bought you ie an expensive pair of sunglasses they will not pay out They hang up on the phone and do not respond to emails in a timely manner Age old saying if it seems to good to be true

Terrible have emailed and do not let me cancel all it is is a second tax

These guys are absolutely useless Despite me having my phone stolen waiting 3 hours in a police station to get the official police report providing proof of purchase all other evidence required- Arma Karma refused to pay my claim because I could not provide proof of usage This is just a loop hole for them to get out of paying their customers My phone was my own purchased by me hence I wanted to ensure the PHONE not the SIM CARD The sim card within it was my company s therefore a business sim card which was not under my name nor did I have access to the network provider They refused to pay without a letter from my network provider even though I got an official letter from my employer to explain why I could not provide this THEY ARE CROOKS and will make any excuse not to pay you

awful service slow responses I have been waiting 9 days since making a claim and am no closer to getting my phone fixed The communication is poor and this is my second time making a claim due to what I believe is further damage after they did not repair my phone adequately last time ArmaKarma outsource their insurance claims to Davies Group who do not respond I feel really angry with the lack of support received so far and I would not recommend the company to anybody

It is terrible company they are trying to get money out of our pocket and when we need to submit claim they turn into scam company I recommend everyone not to waste money by dealing with them

So on 31 07 24 I started a claim for my iPhone and I have been push around numerous emails not to mention a few rude phone calls today 22 8 24 I am still no further forward with getting my phone fixed with each email response I send I seem to have to wait a week for another contact and again it is to ask something else website states they should respond within 48 hours It is just stall after stall with another email I have paid my insurance on time since Jan 2023 and I am getting such poor service now I need to make a claim I would avoid this company at all costs if you are looking for phone insurance I have another phone insured via my bank and at least they provide great customer service will take my custom elsewhere if I do ever get my phone sorted via this insurance policy So this saga continues after being contacted on Friday 23 8 by a very assertive male who gave no apology for all this hassle I was assured all was in hand with my phone repair after paying 100 for the privilege I have been with this insurance company since January 2023 and paid monthly insurance by direct debit trustingly since this phone call I have received several texts from their repair company OLogic advising me to download their app for further instructions and tracking this app does not work the screen is blank and when using my repair reference number via their OLogic website it shows me nothing I have emailed again this time asking for a refund of my insurance payments and the 100 as I feel this company has not fulfilled their contract and with the refund I can then take my phone to Apple Genius Bar and pay the 350 I was quoted on 31 07 2024 to repair my phone but oh no wait I have insurance with Arma Karma 4 weeks later still with a broken phone and 100 out of pocket and another monthly direct debit paid it would be laughable if I was not so upset and angry and phone-less It s now the evening of 10 09 2024 and guess what Still no phone and no update from company after receiving an email saying they we were chasing up my repair on 05 09 24 I have sent several emails to both Armakarma and Ologic who are supposed to be the company carrying out my phone repair they revived my phone on 02 09 2024 I have given up hope of ever getting my phone back now I have asked for all my money to be refunded too but I doubt that will have either AVOID AVOID AVOID THIS COMPANY IS MY ADVICE

Fine until you have to make a claim My phone was damaged in MAY it s now September and my phone isn t any closer to being fixed The response time from the team is poor and it can be weeks of waiting until your receive a response I finally got to the point where they asked me to pay my excess which I did and then it was 3 weeks before I heard back from them Now they want me to pay for delivery of the phone to their inspection centre instead of collecting or sending a delivery kit Saying I m unimpressed is an understatement

Well what can I say My husband purchased this insurance for his glasses as his glasses are his only pair and very expensive So great let s get insurance that was the easy part If you need to claim for damage or loss and let s get this straight it s a simple open close case of the glasses need replacing They will drag it out and want you to pay for the privilege of finding out how they will resolve the case for you They want my husband to send his glasses off to be repaired he cannot see without them and will need to take time off work costing us even more money its taken weeks to get to this point I appreciate there is protocol however this is a joke Weeks to communicate holding you at ransom to pay excess to find out how to deal with the issue then refusing to just replace the damn glasses You have to jump through so many very slow hoops at your own expense that I am absolutely certain we will be extremely out of pocket by the time we ve finished The insurance was for peace of mind and to make sure he would be covered not for extra stress We will be cancelling this policy Avoid avoid avoid

All well and good until you actually try to claim on your insurance My phone randomly died just got hot and went black with no warning First of all Arma made me pay THEM 50 then they told me to post my phone to them which cost me another 10 It arrived a couple days ago but the site still says no one has started working on it yet I tried to call them within their working hours Sat 10am and no one is there - the line just beeps Email responses are just automatic and the help chat is also offline I am without a phone I have no idea when I will get a new phone they haven t offered me any sort of replacement while they mess about with my current phone AND I can t get hold of them at all I do NOT recommend this insurance extremely poor customer service Spent 60 just to be messed about AVOID