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Customer experiences with Arthurjohnson are highly polarized, with a significant number of negative reviews alongside many positive ones. Many negative reviews report serious issues with delivery, product quality, and customer service. Several customers complained about items being sent to wrong addresses or not arriving at all, with no response to emails. Others received faulty or damaged goods, including a laptop that failed within a week and a fire-damaged microwave. The company's returns policy and responsiveness were criticized, with multiple reviewers stating that their concerns were ignored. High auction fees, including a 25% buyer's premium plus VAT, were a frequent source of dissatisfaction. In contrast, many long-term customers praised the staff as helpful, friendly, and professional. Positive reviews highlighted great bargains, especially in antiques, and a smooth auction process. Some customers appreciated proactive communication, such as calling to arrange shipping ahead of postal strikes. Overall, while the company has a loyal customer base, a significant number of buyers experienced poor service and questionable business practices.
Last updated 4 months ago
Arthur Johnson & Sons, based in Nottingham, is one of the country's largest and most progressive independent auction houses. Operating from a historic site in the heart of Nottingham, the company serves customers across the UK and internationally through a dynamic schedule of auctions.
The business operates from six bustling salerooms that host a constantly changing inventory. Buyers can find a wide range of items including fine art, antiques, vintage collectables, tools, machinery, and modern home furnishings. The company runs main public auctions every Saturday, offering over 2,500 lots weekly. These sales attract seasoned collectors, trade buyers, and first-time bidders alike. Specialist weekday sales are also held throughout the year.
For buyers, the auctions provide access to unique items across many categories. Key auction categories include antique and vintage furniture, antique and vintage collectables, gold, silver, watches, coins and jewellery, modern interiors including ex-display and returned kitchen appliances, and machinery with a large selection of sample items. The catalogue also features ex-display and returned items from major international retailers. Bidding takes place in person and via live webcast auctions, expanding access to a global audience.
Sellers receive professional auction valuations and full guidance whether they are disposing of a single collector's item or arranging a complete house clearance. The company handles the entire process, providing a straightforward and hassle-free experience.
The next sale listed is scheduled for Saturday 4th July, featuring multiple categories starting at 9:30 AM. The company maintains regular opening hours, operating Monday to Friday from 9:00 to 17:00 and Saturday from 9:00 to 14:00. The Nottingham Auction Centre is located at Meadow Lane, Nottingham, Nottinghamshire, NG2 3GY, with sat nav users directed to NG2 3HQ. Customer contact is available by telephone at 0115 986 9128 and via email at [email protected].
Arthur Johnson and Sons has more than a century of auctioneering experience. The company publishes auction catalogues, holds regular sales, and provides free valuation days, such as the event scheduled for Friday 10th July. News, auction highlights, and detailed information about buying, selling, and specialist auctions are available through their website and mailing list.