Artsy Reviews

Absolutely awful customer service Don t know what s happened in recent years but DO NOT PAY for the Premium subscription They promise your organization hands on assistance and concierge service by way an account manager The one we were given was never available It was impossible to get in touch with them to get even the most basic of requests looked at

Absolutely appalling experience Lied to me multiple times about the limited time some pieces would be available for Misinformed me multiple times regarding the nature of the works Never updated me with expected delivery times I paid for a piece of art 6 months ago and still haven t received it Promised it was coming this week Nothing Avoid at all costs

I advise to NEVER use Artsy as gallery or customer You will pay way too much shipping costs as customer via Artsy if you order direcly from a gallery you get way better prices or even for free Also if you are a gallery you have to pay every month for your account but also need to pay a percentage to Artsy when you have a sale That s what I call getting the best of both worlds

Scary experience I ordered a painting and made payment through wire transfer to Artsy about 10 days ago with order no 299203112 So far I have not got any shipment confirmation yet I almost think it is a scam Reached out to artsy and gallery no solution Art gallery said they did not receive fund I wrote to artsy again it became silent It is anxious experience not positive at all Can someone tell me this is not a scam I spent thousands of dollars on an art piece it turned out an awful experience I hope artsy can follow up soon possible to get the shipment done

I asked a question about getting control of my name You sent me a form letter that doesn t address the problem I am not asking to join Artsy per se I am asking you to assure me that no one else is representing me on Artsy

Gallery here Been with them 2 years In that time they ve now insisted on exclusivity never agreed to that when I joined PLUS 10 commission never agreed to that either I want to cancel but apparently I am now unbeknownst to me under a 12 month contract Interesting that they could add in the exclusivity and 10 commission during my contract but I can t get out of it even with new terms Constantly misleading contracts and terms They are totally dishonest about what they provide what their algorithm does nothing and you ll go through a rotating door of surly underpaid Partner Support people The cost is OUTRAGEOUS for what you get you get better results from Instagram at least we do And then Try getting out of your subscription even if it s month to month They ll tell you there is a termination fee which adds to over 1300 in my case Finally there is also NO WAY to cancel the subscription on their site which is now illegal there must be a button I don t like leaving bad reviews for companies because I know it impacts them but Artsy is an unethical ruthless company Be warned

This is the second time within a week trying to buy a Shepard Fairey piece of art from AYNAC Gallery Both times the 72 hour rule lapsed with no explanation After the first lapse the product went right back onto the market for the same price So I tried again to make the purchase with the same results Each time I received an email from Azusa stating that the gallery didn t respond and that she would note the account As a consumer how does noting the account help me Do I have the amazing piece of are to hang in my home How about actually contacting the gallery via phone rather than making a note Then ask why the purchase was not honored This should be followed up with establishing a way for the buyer complete the transaction with the gallery followed by delivery of product

Reviewing as a gallery owner First off it s way too expensive Other inventory management services cost much less and are far more intuitive and efficient Second they implement new terms in your contract like exclusivity forcing transactions to stay on the platform but don t let you out of your contract Third I followed all of their guidelines uploading many works showing prices and setting buy-now options yet barely managed to get any really inquiries Let s hope I can actually get them to export all my data inventory I have a hunch they have bots on their platform sending fake inquiries to keep galleries hooked Also pretty sure the bigger galleries have free accounts while the small medium galleries pay a premium WACK WACK WACK AVOID

Update on my Artsy experience The customer service rep said Artsy would be refunding the change in the price of the painting but only 52 34 off of shipping they had charged 790 01 She also addressed my comment about UPS telling me that shipping was 385 23 UPS measured my box at the UPS Store The rep said that Artsy s shipping team found instead that the shipping was actually 986 64 so unfortunately Artsy was not going to be able to refund more And the rep included a screen shot of the UPS website showing how that charge was calculated I was about to email back saying thanks for that info and agreed from my own check on the UPS website I could see that the price was indeed what Artsy told me and correct is correct That 986 64 quote also made me think they d actually given me a break on the original shipping by only charging 790 And now refunding 52 on top of that I thought Ok settled But Then I looked one more time and saw that the box dimensions Artsy used to get that screen-shotted shipping price were not the dimensions of the box I received The box that I actually received was 5 x 30 x 43 I put that into the UPS calculator The UPS charge for shipping that size plus now adding insurance came to 439 40 But the dimensions Artsy put in 9 x 36 x 50 were larger That made the UPS shipping calculator show 986 64 That s a difference of 547 24 This made me wonder how they got the shipping price they originally charged 790 01 Even that original charge compared to the actual cost 439 40 was still 350 61 over So either way however they worked it Artsy was billing me the shipping cost for a box that was substantially larger than the one the painting actually arrived in

Terrible experience Bought a painting and paid for it Then the gallery offered to sell it without the frame This reduced the cost of the painting by 850 The lower weight also meant the shipping cost would be less and the tax But when the painting arrived the receipt from Artsy showed all the original prices I contacted the gallery who said that Artsy would be be making the credit to my card After several days and no word from Artsy I emailed them If you call customer service you get a message telling you to email Three days later a customer service rep emailed that she would look into the credit adjustment Our emails went back-and-forth for another week and still no refund was issued I asked to see the revised costs for shipping and tax The rep replied that she was not able to give those numbers saying that only the gallery could issue the invoice That was odd since Artsy had sent the original receipt showing all the costs But they didn t know the adjusted prices I found out from UPS that the shipping cost for 2nd Day Air would be around 385 Artsy originally billed 790 So the credit adjustment should be around 1200 including adjustment on tax It has been almost 2 weeks since I received the painting Yesterday the customer service rep emailed that she would be issuing a refund by the end of the day None came I m not sure what to do next I love the painting but may have to return it A frustrating and disappointing experience Decide for yourself if Artsy is a trustworthy company