Overall customer experience is mixed, with a majority of reviews indicating high satisfaction but a significant minority reporting severe issues. Many customers praise the quality and reliability of the healthcare products, describing them as top-notch, excellent, and exactly as described. The user-friendly website and easy ordering process are frequently highlighted as positive aspects. Customer service is generally commended for being responsive, helpful, and reliable, with specific instances of excellent support when issues arose. Delivery is often reported as prompt, timely, and with good communication regarding order status. However, two reviews detail catastrophic experiences involving incorrect advice, incomplete products, and misleading sizing information. These customers faced significant hurdles with refunds, reporting that the company refused refunds and did not honour the sale. The lack of a phone number for contact was also cited as a major problem in one case. While most customers recommend the company for reliable healthcare supplies, the negative experiences involve serious failures in service quality, product accuracy, and post-sale support.
What customers love
- High-quality and reliable healthcare products
- User-friendly website and easy ordering process
- Responsive and helpful customer service
- Prompt delivery and timely order processing
- Good communication regarding order status
Common concerns
- Refusal to provide refunds for incorrect/incomplete products
- Misleading product descriptions (e.g., sizing)
- Incorrect advice provided to customers
- Lack of a direct phone number for contact
- Dismissive and rude customer service responses
Last updated 1 month ago
