Bagcity Reviews

Customer reviews for Bagcity are sharply divided, with a majority of negative experiences and a minority of positive ones. Many customers report that after placing an order, they receive only an initial processing email and then face complete silence, with no shipping updates or responses to follow-up inquiries. Several reviewers mention that their orders never arrived or took far longer than expected, with one noting a two-week delay for a shopping trolley. Product quality is a major concern, as multiple customers describe bags that broke after minimal use, including broken zippers, ripped stitching, and wheels falling off. The company's returns policy is heavily criticized, with customers stating that the Galway shop refused refunds after 28 days and that receipts are marked 'No Refunds,' which reviewers believe violates consumer rights. Customer service is described as unresponsive, with emails and phone calls going unanswered, and one customer had to involve their bank to claim a refund. A specific complaint involves a suitcase that was 2.5 cm too wide for Ryanair, resulting in a €70 charge, and Bagcity ignored all communications about the issue. On the positive side, a few customers praise the company for excellent service, noting that staff like Brian and Kathleen went out of their way to help with last-minute orders and product replacements. Positive reviews highlight fast delivery, with one customer receiving a suitcase the next morning after ordering the previous day, and another receiving a set of cases delivered to a local store. Overall, while some customers report high-quality products and friendly in-store assistance, the overwhelming sentiment is one of frustration due to poor communication, defective goods, and a rigid returns policy.

Last updated 4 months ago