T
Tracey F
Great and comfortable bed
Gentili disponibile e professionali
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AI Review Summary
Based on 35 reviews
Overall customer experience for Baldiflex is polarised, with many praising excellent service and product quality while others report severe delivery and communication failures. Positive reviews frequently highlight efficient, fast, and professional customer service, with staff described as courteous and helpful. The product quality, particularly mattresses, is often lauded as excellent, comfortable, and offering great value for money. Delivery is praised for being fast and free to various locations, including Germany and Sardinia, when it goes smoothly. However, a significant number of customers report disastrous delivery experiences, including failed deliveries, incorrect service execution, and extreme delays exceeding 15 days to a month. Communication and customer service are criticised as being offline or unresponsive, leaving customers without tracking information or updates. Some customers report receiving products that do not match the description, such as a mattress being too soft despite ordering extra hard. There are complaints about the company not honouring its warranty, particularly for international customers, and a lack of trust in processes like cash-on-delivery. Despite the high volume of 5-star reviews citing satisfaction, the negative experiences are severe, involving non-delivery, poor product durability, and unresolved service issues.
What customers love
- Good value for money and competitive
- Smooth and easy order process with
Common concerns
- Failure to honour warranty, especially for
- Disastrous logistics and incorrect execution of
Last updated 4 months ago
A
Angela
Persone preparate ed efficienti
Great and comfortable bed Totally recommended
D
Daria Lapteva
Brilliant quality and service from Baldiflex love them
Customer service was brilliant from the beginning to the end of the process They ve answered all my questions regarding delivery to UK they helped putting an order ensured everything was in place they moved fast and professional It took longer to receive my order about a month and it was solely because of the customs and the bunch of paperwork required to deliver to UK post Brexit Baldiflex were amazing can t thank them enough Mattresses are top quality it worth the wait And much cheaper and comfier than the UK ones Camelia T
A
Angela
Very good made in Italy
Very good made in Italy
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Tracey F
Great mattress and excellent customer service
I stayed at an apartment in Italy a couple of months ago that had a really comfortable mattress and it really helped my hip and back pain Once I returned from that trip I realized how much I hated my own mattress So I found out the information about the mattress in Italy and contacted the company I read the reviews and found another person who had a similar experience to mine so that felt serendipitous The customer service representative was so helpful in getting my order processed and it arrived in record time I am really enjoying my mattress and I highly recommend this company and their products
C
C T
Assistenza top materiali di qualit
Assistenza top Piccolo problema coi pistoni ma risolto eccellentemente dall assistente per i clienti Top