Baldiflex Reviews

Baldiflex materassi

4.09
35 reviews
Great Rating
Based on 35 user experiences

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AI Review Summary Based on 35 reviews

Overall customer experience for Baldiflex is polarised, with many praising excellent service and product quality while others report severe delivery and communication failures. Positive reviews frequently highlight efficient, fast, and professional customer service, with staff described as courteous and helpful. The product quality, particularly mattresses, is often lauded as excellent, comfortable, and offering great value for money. Delivery is praised for being fast and free to various locations, including Germany and Sardinia, when it goes smoothly. However, a significant number of customers report disastrous delivery experiences, including failed deliveries, incorrect service execution, and extreme delays exceeding 15 days to a month. Communication and customer service are criticised as being offline or unresponsive, leaving customers without tracking information or updates. Some customers report receiving products that do not match the description, such as a mattress being too soft despite ordering extra hard. There are complaints about the company not honouring its warranty, particularly for international customers, and a lack of trust in processes like cash-on-delivery. Despite the high volume of 5-star reviews citing satisfaction, the negative experiences are severe, involving non-delivery, poor product durability, and unresolved service issues.

What customers love
  • Good value for money and competitive
  • Smooth and easy order process with
Common concerns
  • Failure to honour warranty, especially for
  • Disastrous logistics and incorrect execution of

Last updated 4 months ago

C

I chose this company because they have a mattress with 3000 springs which I hope will be better for me to sleep on

I chose this company because they have this special mattress with 3000 springs which I hope will make me sleep better Unfortunately I had already used up my credit card to its amount for the month so I choose to pay cash at delivery They did not seem to trust me contacted me several times to make sure I was going to have the money and hence they waited several days to start making the mattress which ended up in a much later delivery almost twice the initial foreseen time Also after I had ordered I got an email from them saying I could choose a pillow for free but my order had gone through and I couldn t change it anymore After a couple more checks of the courrier to see if I had the money ready I got a mail from them that there would be two packages in the delivery But at first I received only one The other one was yet to come apparently a problem with the courrier itself The mattress was rolled up which I found very strange considering the number of strings inside I had to leave it open for some time so I contacted Baldiflex again via mail enquiring about the waiting time and if the other package was important to have before using the mattress After I had written the mail I found a paper indicating I had to wait for 8 hours before sleeping on the new mattress but Baldiflex replied only the next day giving me a much higher number and also saying there was no second package that it was a mistake The next week a second package arrived with a free pillow Luckily the mattress is of better quality than the administration of this company

About Baldiflex

Materassi cuscini topper letti reti divani poltrone lenzuola fodere e biancheria da letto Baldiflex

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