Barnardos Reviews

this is another review i have found this experience very distressing looks like there is no hope of finding this parcel i will NEVER buy from this company again

Racial abuse and deformation of character at Barnardo s Coventry Central Six Extremely rude staff and manager accused me of stealing and took my personal belongings without proof The commodity they claimed that I stole was actually what I bought from Poundland 5 min ago and they even refused to check I feel discriminated against harassed and threatened and I am now suffering from a panic attack and mental distress What I experienced on 7th Dec Saturday was a nightmare They harassed me with several different versions of the accusation while refusing to show me the CCTV First they said I put something in my bag then they said I passed something to someone else and then they saw two empty hangers in my hand and suspected me of stealing two pieces of clothes despite the two dresses I just tried on being held on my arms before I tried to hang them back on the rack Despite the manager from Poundland testifying for me the staff refused to admit they were wrong and threatened me with putting me in trouble because I raised my voice The security guy was getting very close to me physically and making me scared and gave me a panic attack yet his face looked like he was enjoying this They dare to do this because their manager allows it and joins the illegal accusation And there s no basic respect and investigation protocol at all They are completely framing me into this with inconsistent statements of accusations They refused to explain why they suspected me except for what they called intel When the manager shouted This is my shop in response to my questioning of their protocol I am convinced that they are absolutely targeting me for some reason irrelevant to shop security and misunderstanding Their priority was to call me a thief and insult me rather than fact checking I am not afraid of confrontation but they hid their staff card and even escaped to the shop rear when they found they were wrong This just proved that they are aware of their misconduct and hoping to get away with it I also heard they were murmuring wanting to check my ID The most unbelievable and illegal part is They claimed that if I couldn t find the receipt to prove the item then the item was stolen from theirs I offered to show them the payment proof on my ApplePay they refused to see it and insist that they need paper receipt As a young ethnic minority woman I am sure what it is I got here They are throwing their weight on me and think I am the soft touch Racism and Sexism are why they think they can do this to me without facing consequence They are extremely arrogant even when they found they were wrong they expected I didn t know how to fight Yes they are generally rude according to other customer s account but they wouldn t dare to take your personal belongings and dismiss all your diplomatic approach and try their best to frame you

Bad staff bullying

What an appalling customer service staff this company has The lie about condition of goods adverting them as in working order then send you defective items I bought a Wii console from the Barnardo s EBAY store advertised as POWERS ON WORKING When i receive the order the balance board would NOT power on and was all rusted clearly unchecked and NOT tested The abuse false accusations that flowered from a person named JAZZ were disgusting firstly saying its my problem for not reading the item description about the board being untested BUT this was not the case It clearly states at the very beginning of your description Wii console and balance board power on and work Then JAZZ Makes another very serious accusation against me saying I am abusing the EBAY returns policy lying about reason for return i would have to pay the return postage myself For false reason for return Even though i provided a screenshot of their own item discretion showing their was no mistake on my part And still JAZZ continued to make false accusations against me You will see for yourself in the screenshots i have added everything i have said and done are honest and accurate Even when i pointed out the companies mistake JAZZ continued ton be offensive I will NOT be giving you the opportunity to make more false accusations against me with ebay I wont be returning the goods Via EBAY returns policy has you made it very clear you will do everything in your power not to issue my refund But believe me when i say this This will be dealt with at your head offices in the form of a formal complaint I have already issued a bank charge back providing full evidence of your crime for the money you wrongly took from me and refused to give this back I couldn t believe what i was hearing in your replies Just because your registered as a charity does not give you the right to deceive customers and lie about product condition by advertising them as working when they are CLEARLY untested donations And refuse refunds make very serious false accusations I will escalate the matter legally if I have to believe me if appropriate action resolution is not taken promptly EBAY ITEM NUMBER 12-12794-41337

The Barnardos shop at Brierley Hill Dudley is the ultimate shopping experience if you like thrifting The staff are professional and all have a friendly demeanour Volunteers and staff alike are always consistent in their approach to shoppers The shop layout is professional and colourful There s always a bargain to be had Shout out to Ruth Debbie and Mark and all the others that I ve forgotten their names This is definitely a flagship Barnardos shop