Battleface Reviews

Highly recommend this company to anyone

Highly recommend this company to anyone and everyone My experience with battleface was punctual and friendly Although I had issues logging on to file a claim it was quickly fixed and the team even offered to handle my case personally Anthony and the team were genuinely concerned for my well-being as well as being incredibly helpful maintaining the utmost professionalism in all aspects of the claim After swapping required information and paperwork they had it finished in no time This allowed me to enjoy the rest of the holiday knowing I was taken care of

Fantastic customer service

We used it last year for our daughter aged 16 who was travelling to Sri Lanka and now travelling to Spain aged 17 The customer service from Battleface has been second to none Quick response on chat and e-mail Farrah was very helpful and quick with the Quote All done

Smooth Simple Process

I submitted my claim paperwork and Peter contacted me to let me know when it was approved and the next steps for payment reimbursement He made what could have been a complicated process exceedingly smooth and simple They have made me a customer for life

Amazing service when I needed emergency surgery on holiday

I had to have my appendix removed in emergency surgery when abroad in Dubai and they were absolutely amazing Their advisors were easy to contact and so supportive throughout the entire process This was a while ago when travel insurance was more difficult to get at good value due to the peak year of Covid-19 however Battleface provided a competitive price and made what could of been traumatic experience much easier and stress free Service was great and would highly recommend

Straightforward and cost effective

Fortunately we didn t need to claim but setting up an already travelling policy was very easy

A straight forward process

A straight forward process you know what is and what isn t covered More than satisfied with the cover offered and no silly over the top costs involved

staff are easy to talk and very helpful

staff are easy to talk and very helpful on terms of getting travel insurance and refund and this is the 3rd time i purchased a travel insurance with them

While traveling in Costa Rica

While traveling in Costa Rica my wife fell and broke her arm Battleface was there to assist with finding a local hospital and follow up care Later in the trip my daughter suffered from two separate bouts of ear infections Each time we were in a different parts of the country Battleface was there to assist us with finding care They started utilizing WhatsApp to make communications easier for us while aboard since toll-free numbers do not work outside of the US and Canada Upon our return home I found the claim process simple Even when I called to inquire about the claim they responded to my questions Every time I called while abroad or from home someone answered the phone Every person I spoke to at Battleface from customer service to the claim department was helpful and patient The customer service is a five out of five stars In addition our claims were paid in a timely manner I plan to continue using Battleface on our future adventures Hopefully I will not need their assistance