Bearcampcabins Reviews

Bad Rental Experience Poor Customer Service

We reserved a cabin for a large group 20 When we arrived the property had not been inspected before arrival as was indicated in the rental policies on their own website and there was no functioning water on the property We contacted the company and they sent someone to turn on the water while we went to get groceries and meet the rest of the group When we returned there was water flooding parts of the cabin It took over 4 hours and multiple phone calls to get a plumber to come out and stop the flooding He finally arrived at 1am The following morning we contacted the company We asked them to move us to another property although they DID give us the option of remaining in the original cabin without access to some of the bathrooms and bedrooms while they did the repair work It took forever to get it all sorted and our group moved meaning we lost an entire day of our trip dealing with lodging issues After we returned from the trip I contacted the company about a partial refund at least that first night should have been comped I had to call 4 times over the course of 2 weeks to finally speak to someone in management and rather than calling me back as I had requested I was sent an email stating that their policy is for no refunds I could only get them to call me back when I responded that I wanted to ask about the inspection policies They informed me that they weren t able to inspect all the properties because they don t have enough employees Furthermore we were told that since the property they moved us to is slightly more expensive although with fewer beds we should be happy with the resolution They offered us a 10 discount on future rentals but given that they cannot be counted on to provide the contracted services we will not be using this company for future outings There are plenty of cabin rental companies I suggest you steer clear of this one TLDR They don t follow their own rental policies regarding the properties but hold you to their no refunds policy