Beyond Reviews

Beyond - Everything After Life Wills Funerals Probate

beyond.life
3.55
89 reviews
Great Rating
Based on 89 user experiences

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Rated 3.55 out of 5 by 89 Happy Customers

43.8%
18%
9%
7.9%
21.3%
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AI Review Summary Based on 89 reviews

Beyond is frequently praised for making will writing simple, easy, and straightforward, with users highlighting the clear guidance and quick process. Some reviews note issues with delivery follow-through and customer service responsiveness. The service is commonly described as easy to use, quick, and good value. There are recurring complaints about unresponsive support channels and delays in receiving documents. Overall, the platform is viewed as a convenient alternative to traditional legal services for will creation.

What customers love
  • Easy to use
  • Quick process
  • Simple guidance
  • Straightforward
Common concerns
  • Poor delivery
  • Unresponsive support
  • Delayed communication
  • Limited flexibility

Last updated 2 months ago

C

This is utter crap

This is utter crap App doesn t work Log in goes in circles I don t want automatic renewal
C

Horrendous customer service

Trying to contact you for days to speak about my will and can never get through horrendous customer service Requested a call back and received nothing
P

No way to contact them Think of your executors

Don t bother The contact number on their website is for a funeral service The only way to get in contact with anyone on the will writing side is to call the funeral service and ask them to send an email to the will writing team The kind gentleman I spoke to in the funeral service confirmed this Can you imaging the headache this will cause for the executors of your will I abandoned the will submission process and decided to go find another provider instead
R

Total lack of customer service - avoid

This company has a good web interface for drafting your will but that s it Their follow-up customer service is non-existent - no response my multiple calls and emails I strongly suspect they do not actually have any staff - just AI
P

No repsonse

I applied for my Will ar the beginning of January and paid the fee Since then I have heard nothing back despite chasing
F

Paid the money for a will

Paid the money for a will Said it was being checked and they woukd get back to me in 2-3 days Its been a month i emailed customer services and they havent replied So money spent and no will
C

No contact or customer service

My wife and I used the Beyond Life will writing service Completing a will each and both financial and health power of attorneys for each of us The process was easy and we were informed it would take 3 to 5 days for the documents to be checked and returned to us so that we could have them signed and completed Although we had a discount code we paid 240 After over a week we had heard nothing so I rang and was apologised to and told someone would ring me the next day that never happened I rang again and was told again that I would be contacted again nothing Ive so far sent 3 emails and its now approaching 4 weeks and still no one has even contacted us to apologise or explain what the holdup is So I would not recommend this company
C

Not received will and no one responding to me

I have paid for my will and not recieved it I have called 3 times and left a message with a very helpful and polite person who has promised someone will call me back and no one has called me I have sent 3 x emails chasing up my will and no one has replied I am increasingly concerned that my money has been taken and I have been scammed and will not recieve my will
D

After weeks got an email saying they

After weeks got an email saying they are not completing the will and refunding the money Not had the money back yet

About Beyond

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United States

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