Bh Reviews

Bought a spada dual spinning bike It lasted exactly 1845 km then the pedal axle broke Bh fitness not replying to email and I cant get the part anywhere else Avoid this company with very bad quality gym equipment

I have a Bh fitness Spada racing bike The resistance motor broke in December 20 I ordered a replacement from their website and was informed it would be 1 week delivery After 2 weeks i hadn t received the part I emailed them and they finally got back to me after a week saying they were cancelling my order due to problems with Brexit I have emailed them numerous times since this asking if they had sorted out shipping or if they could advice on an alternative but not had a reply I would not recommend buying equipment from them if you are unable to get spares

Horrendous experience with new bike which went wrong within 9 months Still waiting 3 months later to get a fix and no date on the horizon Despite replacement stock with their suppliers BH won t authorise a swap or confirm a repair Avoid

I bought a treadmill costing 1650 it was delivered nearly a month late with small issues Headphone socket and fan don t work and the heart rate strap constantly reads 200bpm but i have all of these things separate so not the end of the world The large stickers on the console had large bubbles underneath and the running belt was massively over tightened These machines are thrown together without out any care or quality control using the cheapest components available Then after 4 months of 2-3 times per weekly use it broke whilst in use It was acknowledged immediately as a warranty issue and was told 10-14 days for parts then time to arrange an engineer visit This ended up 3 months for parts then another month waiting for an engineer The treadmill rejected the new parts blowing them on installation The engineer said he needed more parts to fix the problem and left the machine partially dismantled in my front room This was 6 weeks ago and despite weekly emails trying to get updates most emails simply get ignored then this week i get a response saying head office are still considering my issue and parts haven t even been ordered yet and if they order all the parts required and send an engineer again i may be liable for costs WHAT and they won t even tell me if i will or won t be charged and the cost of any parts or labour despite being asked twice now to confirm this Absolutely the worst after sales service i have ever experienced and apparently as mentioned in other reviews due to brexit they are no longer able to source original spec parts If that is the case and no longer able to honour warranties to uk customers they shouldn t still be allowed to sell here I am about to report them to trading standards and industry watchdog Shocking

This company is horrible Their products are made like total crap I had a treadmill for just over a year and already unusable They take zero responsibility for the crap they give you Hired a private repair guy and he could not fix it Just complete junk

My previous bad review and dozens of others by other customers reporting similar problems have been removed i assume by BH They should spend more time on improving the quality of their products and fixing existing issues than trying to cover up the fact they sell absolute trash and accept no liability when their equipment breaks My treadmill broke after 3 5 months and 10 weeks later they sent and engineer to try and fix the problem He carried out no electrical safety checks and tried to fit a new motor which blew immediately as there is an electrical problem within the machine I have had an electrician round to check the machine and it failed both class 1 and 2 electrical PAT safety tests on earth leakage which is why its frying parts including the new motor that was installed The machine has been condemned faulty and dangerous BH warranty refuse to accept any reported findings from anyone other than their own engineers regarding warranty issues but they won t send their own to confirm the issue I have reported BH to trading standards and i am taking legal action against them for a refund which could take months Beware of this company their products are likely to break and when they do BH will do nothing about it With so many other reviews echoing the same problems you ll be lucky if your experience will be any different

6th September I received the BH Treadmill from Fitness Superstore as a replacement for a NordicTrack Elliptical trainer that squealed like a banshee when in use As soon as me and my husband got the treadmill out of the box I could see a pucker in the belt and wondered what it was I reached under the belt and there was a piece of metal washer wedged between the belt and the walking board The piece went into my finger Then the so-called tablet holder doesn t fit the machine When in place it won t stay and just flops off My phone went flying I was not even walking on the machine yet What if I had been I need the tablet holder for my tablet to use iFit and other exercise videos I depend on them for motivation So far all I have heard back from Fitness Superstore is so sorry to hear about this but no communication on how to rectify it Guess it is time to return the treadmill and stay away from BH products and I am tired of dealing with Fitness Superstore as well UPDATE Fitness Superstore apparently was never able to reach BH We tried and the number on the back of the booklet was unavailable over and over My husband became frustrated and kept trying to fit the piece THERE ARE NO INSTRUCTIONS ON HOW TO FIT THE PIECE My husband finally realised there were imperfections caused my the mould during the manufacturing process and had to sit down and sand the pieces off Then he was able to fit the part I have had 5 previous treadmills in my lifetime and I put them through their paces The last one I owned was a low level proform off eBay for under 300 I had that machine for 5 years The booklet on that machine told you what type of lubricant oil you can use silicon at any store as long as it was for exercise equipment The booklet for the This BH machine threatens you with voiding the warranty if you don t use THEIR OIL and gives you enough to do two lubrications yet they don t tell you where to purchase it The bottle and tube they supplied is floppy and the tube flops all over the place It is not firm enough to put under the belt and apply lubricant in the middle It won t even reach the middle This may sound trivial but on a machine like this maintenance is key It should not need this amount of maintenance on the very first day And every day after The belt constantly shifts to the left every day Don t tell me I don t know how to tighten a belt because I certainly do The metal piece we found under the belt is still a mystery From now on I will purchase a treadmill from eBay They may be junk but at least I know what I am getting before I incur finance charges every month to own a machine that is no better than they are

I could not agree with almost all of the reviews on BH Fitness Completely inferior products and their customer service team who should not have customer or service in their title because they don t care about either I bought a Spada bike in 2020 and after 2 weeks the manual brake snapped off then the plastic front cap split 3 months later 2 months later the right pedal broke and not to forget the constant noisy squeaking from the first week and the bike has gone rusty My last attempt was calling them in January spoke with Alan who confirmed it was in warranty and sent him photos of the broken parts so the new parts could be ordered Now 3 weeks on and another 4 emails chasing BH Fitness now claim they emailed a quote for the new parts the bike ISN T in warranty and no one called Alan works there Honestly you can t make this up and they can drive sane people to despair How can they get away with crap products and causing such stress They are absolute crooks should have their business licence revoked and not be allowed to trade until they end their ways NEVER NEVER NEVER BUY FROM BH FITNESS SPREAD THE WORD TO ANYONE AND EVERYONE

Would give no stars if able too I have reported this shambles of a business to trading standards I ordered one of their excercise bikes through Fitness Superstores and on delivery day noticed after putting the bike together the seat and handlebars wobbled excessively it was almost as if the wrong parts had been sent I sent videos to both the retailer and manufacturer BH are denying that there is a problem with the bike and are suggesting that we haven t fitted the parts correctly even though the retailer finally agreed after several emails and video evidence that there is a fault The annoying thing is BH will continue selling shoddy workmanship and the retailer will probably also continue to sell their crappy equipment also Hopefully customers will take note of bad reviews about BH Fitness though and decide to take there custom elsewhere

I ve been deserted by BH I had a treadmill that I bought in 2019 and it s console stopped working correctly in December 2020 so it was still on warranty so a ticket was issued for me to be sent a new console After several months not receiving a console I started to call and ask what was happening They said it was shipping issues I waited patiently and still nothing after over a year Now when I call there s no answer at all I ve tried to find a console to purchase myself and recently found out that they ve discontinued that treadmill or something so there are no parts for it which leaves me out 5500 I m so not impressed and hear there are many others who have been deserted with their BH purchases as well I m hoping that BH resolves this for us Otherwise I hope there is a class action lawsuit filed against them cause this is NOT COOL AT ALL