Customers overwhelmingly report very poor product quality, with equipment like bikes and treadmills failing after limited use, often within months. Delivery problems are common, including late arrivals and items arriving damaged or non-functional. The company's after-sales customer service is consistently described as unresponsive and ineffective, with emails and calls ignored for weeks or months. Warranty claims are routinely denied or mishandled, and replacement parts are either not sent or delayed indefinitely. The returns and repair process is cumbersome, with BH refusing to authorize swaps or provide clear repair timelines. Multiple reviews mention that BH Fitness has removed negative feedback from their platforms, undermining trust in their reviews. Users report being unable to find replacement parts independently due to unavailability. The overall satisfaction level across all reviews is extremely low, with no positive experiences noted. Many customers advise others to avoid the brand entirely and some have escalated complaints to trading standards. The consistent pattern of complaints points to systemic issues in both product durability and customer support.
- Poor product quality - equipment breaks
- Unresponsive and ineffective after-sales customer service
- Warranty not honored - replacement parts
- Delivery issues - items arrive late,
- Company removes negative reviews and avoids
Last updated 2 months ago
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