Bh Reviews

Home BH Fitness Commercial Fitness

bh.fitness
1.00
20 reviews
Bad Rating
Based on 20 user experiences

Rated 1.00 out of 5 by 20 Happy Customers

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AI Review Summary Based on 20 reviews

Customers overwhelmingly report very poor product quality, with equipment like bikes and treadmills failing after limited use, often within months. Delivery problems are common, including late arrivals and items arriving damaged or non-functional. The company's after-sales customer service is consistently described as unresponsive and ineffective, with emails and calls ignored for weeks or months. Warranty claims are routinely denied or mishandled, and replacement parts are either not sent or delayed indefinitely. The returns and repair process is cumbersome, with BH refusing to authorize swaps or provide clear repair timelines. Multiple reviews mention that BH Fitness has removed negative feedback from their platforms, undermining trust in their reviews. Users report being unable to find replacement parts independently due to unavailability. The overall satisfaction level across all reviews is extremely low, with no positive experiences noted. Many customers advise others to avoid the brand entirely and some have escalated complaints to trading standards. The consistent pattern of complaints points to systemic issues in both product durability and customer support.

Common concerns
  • Poor product quality - equipment breaks
  • Unresponsive and ineffective after-sales customer service
  • Warranty not honored - replacement parts
  • Delivery issues - items arrive late,
  • Company removes negative reviews and avoids

Last updated 2 months ago

J

We purchased our Bladze 200U exercise

We purchased our Bladze 200U exercise bike in January of 2021 Before the warranty expired the tensioning motor failed I reported the defect ane received a notification that a new replacement part would be sent to me so I could make the repair myself Hey BH I m still waiting If anyone needs a boat anchor shaped like an exercsize bike have I got a deal for you
M

A non existent customer service

A non existent customer service I purchased a SB3 Spin bike from fitness superstore a combined effort of them and myself both chasing BH Fitness for replacement parts for several months now is still yet to generate a response The bike has been great for 2years now I need a couple of replacement parts and cannot get a reply to email or calls I reached out to fitness superstore who also chased and also radio silence Fitness Superstore should stop stocking them if BH cant support really damanging their reputationI have now given up with BH all together Do not buy from BH for anything that will have wear and tear and you will need to buy replacements
S

Bought an elliptical in 2017 and they

Bought an elliptical in 2017 and they crank arm just snapped after years of use I called left messages nothing Called the place I bought it from and they said BH fitness said screw it to North America customers pulled out and will not honor 10 year warranties The place I bought it wants to charge my to fix it 250 dollars cap but won t guarantee that will fix it So it could be 250 for nothing Then they said well we will give you 500 trade in What so I can get screwed again How is there no class action suit
T

Absolutely appalling customer service

Absolutely appalling customer service Like most other reviews my product which was a spin bike was faulty which was confirmed by fitness superstore However despite still being within my 2 year warranty they tried to dodge the issue by saying it wasn t covered It was a faulty thread on the pedal arm A bike that had been used no more than 10 times and they were claiming it as wear and tear Then they were expecting me to PAY for a new part to be sent out I ended up finding a bike shop locally who drilled a new thread and repaired it for 10 and it works perfectly now I hope this company go bust DO NOT BUY FROM THEM Bad quality products and the awful staff don t want to take any responsibility even when you ve paid hundreds for their products 400 I paid and they had the cheek to tell me I needed to pay more for a new part and lied that it wasn t covered under warranty Greedy company
J

BH Fitness bikes- abysmal customer care

This is another contribution to the negative reviews of BH Fitness Fault reported to their UK agents Paul Broad Solutions PBS in April 2022 and despite 3 visits from engineers the latest of which was in October the problem could not be resolved Despite repeated emails calls seeking a replacement bike PBS are no more than a contact point and appear to need the approval of BH at their Spanish headquarters to do anything 8 months without the use of my bike As stated many times in other reviews this a dreadful company devoid of any form of customer care 1 star is one too many
I

Faulty on delivery steer clear

I received my new treadmill on Monday and assembled it only to find it is not working at all I purchased on the Decathlon site snd went to the local Decathlon shop yesterday where I was told they can t help and I must contact the company myself I phoned the French number which is not working and the uk number also not working and hsve emailed both but seeing this post about them being out of business and terribly afraid I hsve been tricked out of what is for a considerable amount of money I cannot urge you more strongly to avoid this company like the plague One star is 100 wrong they deserve nothing but bad reviews for tricking people and leaving them stranded
J

The worst after sales service ever

I bought a BH ZX11 Treadmill and before its warranty was up it already is broken with error 02 I have requested a repair by sending 5 emails 2 phone calls and also tried to contact them through their website chat Still nearly 2 weeks later and no response at all The worst after sales customer service I have ever experienced I would never buy a BH Fitness product again
J

Dreadful product and service

Absolutely dreadful post sales service Refuse to fix what never worked Do not purchase any BH fitness equipment
A

Horrible experience

Horrible experience I purchased en eliptic bike BH Brazil Hiit and a Carbon Bike Dual around 8 years ago and after only 3 years the video screen on the eliptic bike didn t work very well and the mechanical pedals despite frequent greasing were incredibly noisy and the bike was even worse Today I sent them an email requesting that they disassemble both items and have them removed from my place I live in a big city in Spain I did not request any money they could have them for free Their answer was No we don t offer such a service which gives you a clue as to how much they value their own products I cannot possibly recommmend that anyone buys their products Just horrible
I

I purchase a Fobiel folding hybrid

I ordered and paid for a black Fobiel folding hybrid electric bike but white colour with a faulty battery was delivered to me since December 2024 All efforts get a refund or replacement of battery have been refused No respond to all emails sent to you by living social I have not used the battery for a minute since I bought it I will escalate this and approach the Citizens Advisory

About Bh

BH Fitness Gym equipment Commercial Fitness Machines

United States

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Frequently Asked Questions

BH Fitness offers a comprehensive range of commercial fitness equipment including cardio machines, strength training equipment, functional training options, and indoor cycling gear.

BH Fitness serves fitness centers, hotels, corporate environments, public administrations, and other large facilities with specific solutions for each market segment.

SmartFocus is a BH Fitness system that provides absolute control over center activities through exclusive software and cloud-based data services, helping optimize facility operations.

BH Fitness offers connectivity solutions that optimize center resources, including integrations with fitness equipment software to boost and improve business operations.

BH Fitness provides professional after-sales services focused on quality and peace of mind, with support available for resolving any doubts or issues.

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About Bh

BH Fitness, accessible at bh.fitness, is a provider of commercial fitness equipment and connectivity solutions. The company serves fitness centers, hotels, corporate environments, public administrations, and other large facilities with an inventory that includes cardio machines, strength equipment, functional training options, and indoor cycling gear. The BH Fitness equipment range is described as covering needs for even the most demanding clients. Within cardio, the focus is on functionality and durability to create attractive machines that meet user needs. Strength equipment highlights biomechanics, attractive design, robustness, compactness, and ease of use. Functional training options emphasize versatility, design, and space optimization. The indoor cycling category is positioned as a new generation offering optimized functionality and design for enhanced pedaling experiences. Technology and connectivity form a core part of the offering, with solutions aimed at optimizing center resources. Integration capabilities are presented as a way to boost and improve business operations through software connected to fitness equipment. The SmartFocus system is described as providing control over center activities via exclusive software and cloud-based data services. Management and support services include advisory and digital implementation assistance from BH Fitness experts. The company states it provides after-sales services focused on professionalism, quality, and peace of mind, with support available for resolving doubts. Design services are offered to generate proposals suited to each center, and financial solutions are described as adaptable to different needs. BH Fitness also markets specific solutions for different markets, including hotels, corporate gyms, public administrations, and big facilities, with references and installations shown across multiple countries. The website references integrations, management support, and consultancy services as part of the overall offering.