Bisoulovely Reviews

Wonderful jewelry wonderful customer service

I am all things considered relatively new to jewelry as an interest I never particularly gravitated towards much outside of a few sentimental pieces - but having coming across Bisoulovely s work for the first time this summer I was really struck by the delicate and fun designs and gave them a try Since then I have made several purchases from their site and have had nothing but great experiences and loved everything I ve received Everything has arrived safely with tracked shipping and in excellent condition - well-packaged and sometimes even in pretty wrapping or with extra special presentation as a nice surprise The designs themselves are fantastic and everything looks even more beautiful in person The quality is very high - and while I am a careful wearer especially with plated pieces remove for handwashing chores etc I have had no problems on any pieces with fairly regular wear I also want to take a moment to shout out their customer service - not only have they been super responsive to issues flagged at one point I was even contacted directly by a support person who took the initiative to touch base with me about something they thought they might be able to help with - nothing but positive interactions with their staff Also as a fan of healthy labour practices I really respect that they re open and vocal about their team s work hours and limits if I m going to shop somewhere I m happy to shop with a small business and one that understands the value of work life balance I ll continue to shop with Bisoulovely for as long as they re doing their thing - they do it extremely well

Very disappointed

I ordered a mystery box with them recently and there were a few things wrong with it I know that a mystery box is a mystery box but with 3 items inside all 3 of them were rings 2 of them were the -same- ring And those rings that were duplicated were not the size specified in the order When I contacted customer support they basically said I had to pay to send everything back to them even when they sent the wrong size Really bad customer service and really bad business to even send 2 of the same ring in the wrong size in a 3 piece mystery box given how much variation in products that they have I had ordered and loved some of their jewelry prior but this experience has soured me and I will likely not buy from them again Just informing people that if something does go wrong even a mistake on their part they will not correct their mistakes Update Did finally speak to someone who corrected the issue It did take a lot of back and forth

Great team great designs great products

I have been a loyal customer since 2019 and I sincerely love all the pieces I ve come to own They are unique and beautiful designs made with quality parts - I make an effort to wear at least one or two pcs every day to make my purchases worthwhile and I have not had an issue with how long the rings necklaces last I am diligent in taking care of my pieces as I know they re plated and I want them to last For people new to jewelry the pieces are plated not solid gold --unless specified otherwise Therefore requires different care They have very fair prices for the quality of work and materials they provide I ve had a lot of people notice when I wear Bisou pieces vs others as well I ve come to speak to the Bisou team every once in a while and they are absolutely lovely and a pleasure to work with It s incredibly inspiring to me that for a team of less than 10-15 people they are active in their responses and fulfillment I placed an order every day of pink week and noticed they had anywhere between 500-1000 orders each day which is absolutely incredible They are a small team and a small business with huge dreams and hearts so please do not treat them like they are a mega-corporation

Amazing Jewelry and Company

Amazing beautiful jewelry inspired by magical things incredibly durable and one of the most kindest and helpful support team My journey started with a mystery box and I haven t stopped shopping from them since I ve had no issues with the plating packaged was put together with a lot of care and love overall an incredible company with stunning jewelry pieces

Best small business I ve come across this year

One of the best businesses I ve come across this year I found them in July 21 currently own 10 pieces or so with more on the way and I cannot be happier The design and quality of each piece is amazing and definitely worth itThe customer service is great I love how well they handle requests concernsThe team works so hard to make sure everyone is satisfied and honestly 10 10 could not be happier

Beautiful pieces

Over a little longer than one year I ve placed 20 orders with this brand and I ve always been so pleased The customer support goes above and beyond for me the few times that I have reached out Each piece comes as described and is so beautiful I feel heard whenever I reach out to this team and I ve been continually blown away by their loyalty to their customers and their kindness

Gorgeous pieces and great customer service

Bree keeps creating some of the most stunning jewellery I ve ever seen I m always in awe and I really hope I can afford to purchase a few more pieces sometime So far I ve only been able to get two pieces from the Bisoulovely site - the Chlo necklace and the Chlo bangle They re absolutely stunning though and they ve held up well so far I purchased them late January I believe and I ve used them a fair bit since Still just as shiny and beautiful And the customer support is incredible they were super quick to answer any questions and concerns I had a slight issue with one of the stones in the necklace so I contacted them and they sent a replacement right away Couldn t be happier

Always a Great Experience

I ve been buying jewellery from bisoulovely since 2020 and I have never once been anything less than completely happy with my purchases and I ve made over 10 separate orders The thoughtfulness and quality of the designs keeps me coming back time and time again Shipping estimates are clearly communicated on the item pages when purchasing and once shipped every item arrived to me in pristine condition Please keep up the amazing work bisoulovely I always look forward to your new releases