Based on authentic user experiences
steven brennan
6775 reviews
N/A
6 months ago
Terrible poor service
I am a consumer not an author My experience with this publishing company s products has been very negative I do not recommend anyone publishing with them The last book I received On Hallowed Ground Robert Poole had blank pages I received it as a gift from an uncle who purchased it in DC as a souvenir for me I contacted the publisher to advise of the pages that were blank sent them photos and they refused to fix their mistake Do not use them and be leary of any books published by them
TheHermit
6775 reviews
N/A
6 months ago
Poor service throughout
Summary Unable to process a pre-order despite taking my money They have been investigating this for 4 weeks and are still unable to explain why they can t send me the book Detail I pre-ordered The Glamour Boys in February 2021 I got a confirmation email saying that this will be processed in August 2021 once the book is published Early August I get an email informing me that the book is published and my order is being processed This was soon followed by another email informing me that my order has been processed payment taken and the book is on its way and to allow 3-5 days for delivery End of August I gave them a grace period in view of the pandemic and all sorts I sent an email asking what was happening with my order I received an email from Jack saying they will investigate this I gave this a week with no response So enquired again noting that on the website the book is in stock on sale and the delivery dates are the same There are no pandemic conditions or any other excuses on the website Another email from Jack just stating that they are still investigating and to give them a few more days I have requested a refund as its not likely I am going to get the book I might be fighting to get the refund next
Claire B
6775 reviews
N/A
6 months ago
It was not a misorder I was MISLED by the website
I ordered a large print edition of a Harry Potter book in paperback form from the website I then received a standard paperback copy of the book When I queried this with customer services by email I was advised that I had misordered and the large print edition was only available in hardback The website clearly showed the large edition was available in paperback so I provided a photo to the advisor The advisor said he would pass on my feedback with regards to how it presents on the mobile website He then advised that they are not covering the return postage as I had misordered WOW This was not misordered I was MISLED Honestly I am shocked at the lack of customer service This is now a matter of principle
Simon Martin
6775 reviews
N/A
6 months ago
Ordered items
Ordered items They have not arrived System has a glitch so my address does not appear on items sent No response They don t care All reviews below are correct
Mike Stone
6775 reviews
N/A
6 months ago
stonehenge-built-by-black-britons-childr
stonehenge-built-by-black-britons-childrens-history-bookbook is totally woke nonsence
Andrew
6775 reviews
N/A
6 months ago
Business that supports racism and
Business that supports racism and writes fiction as facts Poor service when contacted for an explanation refusing contact or statement
Mr B
6775 reviews
N/A
6 months ago
No customer service here
Called customer service today after sending 2 emails directly to CS inbox Only 2 people on their team 1 has been authorised annual leave for the entire month of December really during your one of your busiest months and 1 other off sick No offer from any cover within their customer service team to help with an expensive outstanding Xmas order Shocking
Chris Turner
6775 reviews
N/A
6 months ago
No response from Customer Services
A mail to customer services still hasn t been read or at least no read receipt sent back after four working days They sell the Reeds Nautical Almanac with various offers none of which I presently have It would appear from other reports that this is a general complaint
Jodie Liu
6775 reviews
N/A
6 months ago
Bought 2 books off their website on
Bought 2 books off their website on February 13th It s one month later and I haven t received any update even after emailing I ve emailed again asking for a refund but since they are not responsive it looks like I ll have to chargeback Definitely annoying and won t be purchasing through them again
Handmade Customs
6775 reviews
N/A
6 months ago
Tried to apply for a role however their
Tried to apply for a role however their website doesn t allow me to post my cv or cover letter
