Boats Reviews

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boats.net
3.71
121 reviews
Great Rating
Based on 121 user experiences

Rated 3.71 out of 5 by 121 Happy Customers

49.6%
14.9%
9.1%
9.9%
16.5%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 121 reviews

Customers consistently report a positive experience with Boatsnet, citing a large inventory, genuine OEM parts, helpful staff, and fast shipping. Many highlight the user-friendly website and competitive pricing as strengths. Several reviews specifically praise the effective chat feature for quickly resolving issues. A recurring theme is reliable on-time delivery, especially for urgent orders. The overall sentiment is highly favorable, with customers recommending the service for marine parts.

What customers love
  • Large inventory
  • Genuine OEM parts
  • Helpful staff
  • Fast shipping
  • User-friendly website
Common concerns
  • High shipping costs

Last updated 2 days ago

S

Expect extremely long shipping times and empty promises

I placed an order on April 7th Commercial account customers waiting everything on the order was in stock On April 11th it still hadn t been sent so I called and paid extra for next day air I expressed the urgency to have the order by April 14th and was promised delivery by then I called again on April 13th now very worried still no shipping label made and was again promised it would arrive the next day Finally on April 14th today a label was made Expected delivery is on Thursday April 16th This company is not worthy of your business and will never again have mine
M

Purchased a part for my Evinrude 9 9

Purchased a part for my Evinrude 9 9 was represented an on OMC originally part in OMC box what I got was a part in a zip lock bag from China For top dollar I expect original parts not knock offs The part seems to work today but three years from now
M

From ships in 2 to 3 days to limbo

Placed order for an item on 6 30 which stated ships within 2-3 days Rcvd confirmation email approx 8 30pm referencing a part that supercedes the original requested noted the time was still 2-3 days and was billed debited for order on 7-1 When using the site s order status it stated and still states Available Monday July 04 2022 Emailed Customer Service on 7 7 inquiring why the order still states preparing order Rcvd an immediate response stating Hello Thank you for contacting us We will reply back with a solution as soon as possible and have heard nothing since 31 hours and counting The order continues to languish while the sites continues to state the original item requested ordered will ship in 2 to 3 days Now one would also think the person researching said email would note that they changed and reduced their price on said item but no This would seem to imply that the emailed request for status information was promptly filed into the deleted items rather than researched investigated for a Solution
J

Very misleading times for availability

Very misleading times for availability Customer service rep I spoke was rude I ordered parts in early August when I inquired I was told call evinrude and don t ask me and hung up
J

Slow to ship parts

Slow to ship parts Dates have changed three time I thought buying everything from one place would be easier apparently they source parts that they don thave from other manufacturers I ve been waiting over a week for a 400 parts order because they didn t have a 74 cent set screw
L

Just a small question Are you selling

Just a small question Are you selling and delivering to Australia at the moment as i am trying to get conversion starter kit for my boat part no 90983a5 I can-not get through to any one at the moment A friendly reply for your friendly aussie would be much appreciated Thank you David Booth
M

Watch the freight costs with this online parts reseller

Ordered a propeller for my Tohatsu outboard they had nil stock so whist it was on order i decided to give the motor a service and asked it they could open the prop box and pop in 4 small gaskets and 2 rubber impellers that would weigh less than 2 oz in total - Sure that will be an extra 14 USD in freight I wrote to clarify this additional freight cost to be told that cost was based on the total bill and that was it Would not have cost them even 1 more to ship with the extra parts Not happy at all
G

Unethical

A month A whole month before admitting what they sold me bought and paid for couldn t be shipped to Canada And that only after I asked them for tracking for all I know had I not written they would never have addressed the issue Utter failure IMHO and paramount to unethical business practices
C

Will never be customer again

I ordered trolling motor parts and paid for the expedited shipping on Friday All parts were in stick according to their website at time of the order The expedite shipping 1-3 days is after processing per them So on Tuesday I call to check on status only to find out one part seals for lower unit would have to be ordered I asked about the 3 day shipping and the rep offered to send what they had and ship the other ASAP The package arrived Thursday I called today about refunding the expedite fee and the rep tells me that they met the 3 day because after I called they shipped it and it arrived in two-days The last package arrived yesterday Monday Even copped an attitude when I told her it didn t meet the 3 days Never again Missed my tournament due to these clowns
J

Claimed available but actually back ordered

Order went through with shipping claimed in several days but actually it was on BACKORDER with no eta After 1 week of getting no ship notice I wrote and asked what was up whereupon I was advised of the non-stock status I had allowed 2 weeks for ship time preparing for a trip with my Yamaha but it is screwed up because now I have no fender NEVER AGAIN will I buy from this site To top it off I got dinged 3 by Paypal when the refund came back Completely pst off at them

About Boats

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Frequently Asked Questions

Boats.net is a comprehensive online marine parts and knowledge hub. It serves as a premier digital destination for boat owners, marine mechanics, and enthusiasts, offering a vast inventory of genuine OEM parts for outboard motors, sterndrives, and personal watercraft. Beyond e-commerce, the site provides extensive educational resources, including technical articles, how-to guides, and video tutorials to support maintenance and repair tasks.

Boats.net offers several efficient search methods to ensure accuracy. Customers can search for components using the engine model, serial number, or specific part number. Product pages often include schematic diagrams ('parts lookups' or 'exploded views') to help visually identify the exact component required for your specific marine engine brand, such as Mercury, Yamaha, Suzuki, or Evinrude.

The website features a wide array of marine parts and accessories. Key categories include engine parts (e.g., powerheads, carburetors, ignition systems), propellers and hardware, maintenance supplies (oils, lubricants, filters), and general boat accessories like controls, gauges, and bilge pumps. The inventory specializes in original equipment manufacturer (OEM) parts for leading marine brands.

Yes, Boats.net provides significant educational value alongside its product offerings. The site hosts an extensive library of technical resources, including detailed articles, step-by-step how-to guides, and video tutorials. These resources cover common topics such as winterization procedures, engine troubleshooting, routine maintenance schedules, and specific part installation guides to empower users in their projects.

The website is designed for easy navigation with intuitive search functions and well-organized categories. Customer support features include order tracking, shipping services, and access to a knowledgeable customer service team. Additional support resources include FAQ sections and blog posts that address common boating questions and seasonal preparation tips to assist users throughout their ownership experience.

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About Boats

Boats.net: A Comprehensive Online Marine Parts and Knowledge Hub

Boats.net serves as a premier digital destination for boat owners, marine mechanics, and watercraft enthusiasts seeking reliable parts, expert advice, and comprehensive technical resources. The website functions as an extensive online catalog and support center, primarily focused on connecting customers with the genuine components and information necessary to maintain, repair, and enjoy their vessels.

Core Product Offerings and Services

The foundation of Boats.net is its vast inventory of marine parts and accessories. The site specializes in original equipment manufacturer (OEM) parts for a wide array of outboard motors, sterndrives, and personal watercraft from leading brands in the industry. Customers can efficiently search for components by engine model, serial number, or specific part number, ensuring accuracy in ordering. Key product categories prominently featured include:

  • Engine Parts:From powerheads and carburetors to ignition systems and gaskets for major brands like Mercury, Yamaha, Suzuki, and Evinrude.
  • Propellers and Hardware:A broad selection of propellers, anode kits, bolts, and steering components.
  • Maintenance Supplies:Oils, lubricants, filters, and fluids designed specifically for marine use.
  • Boat Accessories:Covering essential items such as controls, gauges, pumps, and bilge accessories.

Educational Resources and Technical Support

Beyond e-commerce, Boats.net distinguishes itself by providing significant educational value to its community. The site hosts an extensive library of technical articles, how-to guides, and video tutorials. This content is designed to empower boat owners to understand their equipment better and undertake various maintenance and repair tasks with confidence. Common topics covered include winterization procedures, troubleshooting engine problems, routine maintenance schedules, and installation guides for specific parts.

User Experience and Customer Support

The website is structured to facilitate easy navigation, with intuitive search functions and well-organized categories. Detailed product pages typically include schematic diagrams (often called "parts lookups" or "exploded views"), which help customers visually identify the exact component they need. Boats.net supports its customers with robust service options, including order tracking, shipping services, and access to a customer service team knowledgeable in marine parts. The platform often features resources like FAQ sections and blog posts addressing common boating questions and seasonal preparation tips.

Overall Value Proposition

Boats.net effectively combines the convenience of online shopping with the expertise of a specialized marine dealership. It caters to both the professional mechanic requiring a reliable parts source and the DIY boat owner seeking quality parts and trustworthy information. By offering genuine OEM parts alongside a wealth of free technical knowledge, the website positions itself as a trustworthy partner in the boating community, dedicated to helping users keep their vessels operational and on the water.