


Based on authentic user experiences
Mrs Nancy B
6727 reviews
N/A
1 year ago
Boston Proper always efuses to cancel orders
Boston Proper refuses to cancel an order even when you call within 5 minutes of making the order
Shanti Dreamer
6727 reviews
N/A
1 year ago
Avoid
Oh why didn t I read the reviews of this company first Exactly as the others say the quality of their clothes is horrible - one of the items I received had a broken zipper the other was just bad rough and cheap looking dress - all with an extremely high price tag even on final sale Which incidentally means I can t return or exchange this mess I think they lure in new naive customers like myself and that s how they make money And they don t allow honest reviews on their site either They are horrible I will never shop there again and hope that more people will see this and avoid them too
Loraine Littles Morazzano
6727 reviews
N/A
1 year ago
I recently ordered two dressesReturns cost you
I recently ordered two dresses and after receiving them was VERY disappointed in both the quality and fit I returned them separately only to find that the MONETARY FEES charged to return an item are RIDICULOUS The first item cost me 14 90 to realize that the quality was not worth the price and I have yet to see how much the return of the second returned item will cost me I will NEVER order from them again That is absolutely wrong to do to their clients especially at times like these
Unhappy
6727 reviews
N/A
1 year ago
Use caution when purchasing from BP
Use caution when purchasing from Boston proper there customers service people are very scripted I tried to explain that we are in unprecedented times and I have been email customer service sense 6 1 2020 and calling with not connection That is why my return is beyond the 30 window She didn t get it she just kept repeating her self I ask to speak to a supervisor she wouldn t let me talk to one Now I am expected to pay the shipping and handling no sense of ownership No compassion no understanding Very unhappy customers
Sherry Moseley
6727 reviews
N/A
1 year ago
What the hell has happened to Boston
What the hell has happened to Boston proper This used to be sexy sassy trendy and unique You have dumbed down so far you have no wow factor at all And the girls are super uninteresting You used to have the prettiest girls in great scenes great outfits great accessory s You are looking worse than an average catalog what a bunch of cheap on interesting outfits that look like they re used
Molly
6727 reviews
N/A
1 year ago
Terrible customer service
Terrible customer service And a first time purchase buyer of Boston proper I ordered an item and used a 25 off promotion coupon because I was ordering for the first time I haven t received the item yet and the item got marked down I called customer service and they said I could not get a price adjustment So disappointing I hope I like my item because I m not gonna be buying from them ever again I read online that if you return an item you have to pay for shipping Their competitors like White House Black market has so much better Customer Service than this So disappointed
Joan
6727 reviews
N/A
1 year ago
Do not order from this company
Do not order from this company Customer service is non existent I ve called twice and was on hold for more than 40 no typo minutes until I hung up Sent several emails received a confirmation that they were received but to date no one has contacted me Tried to access my account but received a response we don t recognize your sign on which is my email address However they continue to send advertisements to the same address
Diane
6727 reviews
N/A
1 year ago
Terrible foreign customer service
Terrible foreign customer service They put you on eternal hold when you call them and when you repeatedly ask to speak to someone in the USA they finally say ok it will be 1 to 2 minutes and 20 minutes later you are still waiting or worst the line suddenly clicks off and you are disconnected and have to start the entire process over Waste of time They value of my time is worth more than waiting to trace a order after 2 weeks that took you 5 days to even get out the door and shipped to me BP definitely does NOT care about its customers
Van Do
6727 reviews
N/A
1 year ago
Super high price super low customer service
Potential customers beware The only thing this company is famous for is their outrageously high prices Their customer service including their incompetent supervisors are arrogant and non-existent You had to literally fight them for a refund They would not listen to your problems and try to help you They gave me a run-around Take your money somewhere else You have so many better options these days
Marcie
6727 reviews
N/A
1 year ago
Do not buy from them I received a
Do not buy from them I received a damaged item It was final sale They have pictures of the item and are insisting that they will send a replacement I told them I will refuse it if it comes to me Their customer service is horrendous I will never buy anything from them again