M
Max
Lots of potential lots of flaws
This app has a lot of potential but can and should make big steps in customer support and providing customers with much needed basic information Every day people join the bots discord with the same questions for months now Updates on the app are slow they seem more focused on the marketing aspect by getting as much people on board investing as possible instead of addressing critical flaws in the app A selection of flaws - Graphs of started bots are unreliable and often incorrect - Graphs of not-started-bots are misleading it is not realistic as people who start a bot will expect large profits in the first weeks The graphs include the compounding factor of people who started the bot weeks months more than a year ago this is fine for long term but gives unrealistic expectations and leads to many questions and disappointed or confused customers - Customer support makes false promises on when to get back on certain issues The company announces for example partnerships with new botbuilders with a certain launch month of many new bots for various reasons this may or may not happen but this is not communicated to customers even months after the promised new bots - Customer support is unexperienced this should not be a problem if they are guided by someone with a lot of experience Customer support gets frustrated and have difficulty staying professional when customers ask critical questions complaints instead people who complain about certain things repeatedly may even be banned from the server customers are frustrated and do not get clear open satisfying answers Instead they are told that their complaints will be passed through to the team and that s it Basic questions may need weeks or even months to be answered - Some of the big Bot builders provide more support than the actual BOTS support They repeatedly answer basic questions which should not have to be asked as most of them can be easily addressed in the app - They have implemented a liquidity model LM to protect users from big losses by not submitting the full order when the system decides there is not enough liquidity in the market for this pair which is noble because this will limit the income for botbuilders as they receive a fee for all transactions However this system is flawed and RevenYou is not transparent about this model and ignores complaints of customers about this model the system seems to limit orders by 90-99 even on top5 volume pairs which means only a very small fraction of the assets on that bot are used on that particular order A negative side-effect is that the remaining 90-99 is blocked and can not be used for another order even if there is enough liquidity for that pair - BOTS have improved their API this gives bot builders an opportunity to keep pushing orders to bots the exchange and receive feedback on whether these orders have been filled completely or not Bot builders can keep pushing these orders until the full buy or sell position is filled this makes the LM unnecessary this is a good thing however old bots will not be transferred to this new API version This means that well performing bots when the LM does not interfere keep being limited by this flawed LM system even though there is a solution upgrading them to the new API version I like the concept and I am impressed by the performance of some of the bot builders but I fear customers and perhaps even botbuilders will be looking elsewhere if they do not fix these critical flaws and become more transparent and honest to customers Lastly most of the last 5 star reviews are confirmed on discord employees of BOTS I ll let you be the judge on that